โรงแรมใกล้City center of Johor Bahru,โจโฮร์บะฮ์รู76.6% ของนักท่องเที่ยวเลือกพื้นที่นี้
XXiu Wen -2026.02.09
Overall was ok as it was a new unit. Check in was smooth and easy. The other units around are still renovating, some drilling noise and quite dusty. One of the toilet had a bad sewage stench, asked for maintenance help but they only placed a diffuser, problem wasn’t solved. Reply was prompt though.
Would appreciate if more things were provided (eg. tissue paper/ kitchen towels) as price point was quite high.
AAdillawatiThis was my first stay at Sheraton Hotel Johor Bahru, and as someone who places a lot of value on customer service, the team genuinely exceeded my expectations. Across multiple departments, the staff consistently showed a positive attitude, thoughtful consideration, and a clear willingness to go the extra mile for guests.
During breakfast, staff regularly greeted us and checked in to see if we needed anything. Even during peak hours, another team member managed the lift flow smoothly so the lifts could be used more efficiently. I also appreciated how staff didn’t just point us in a direction—they guided and accompanied us to available tables, which made the whole experience feel warm and well-organised.
My family was especially tired after arriving late at night, and we were momentarily lost while trying to find the reception lobby on Level 5. The security guard responded to our questions with patience and grace, and that same welcoming energy continued during check-in. The guest relations officer answered my breakfast questions with such kindness and a big smile—even when I was experiencing serious brain fog (lol!).
It’s these small, consistent acts of care—paired with genuine positivity—that set this hotel apart.
I also completely understand how Sheraton Hotel Johor Bahru lives up to its reputation as a family-friendly hotel. We spotted the kiddie pool with water slides, and Mizan had an absolute blast splashing and playing there. The pool area itself felt thoughtfully planned—well laid out, with facilities that made it easy to enjoy the space while still feeling calm and relaxing.
The room delivered too, especially in comfort and cleanliness. The bed was incredibly inviting (the kind you immediately want to melt into), and the overall bedroom layout felt cozy and well designed—simple, comfortable, and easy to settle into after a long day.
One more thoughtful touch that really stood out: the hotel even had a balloonist on-site creating balloon designs for the children. Honestly—what family-friendly hotel goes the extra mile to do that? It was such a simple but brilliant idea, and you could see how much it delighted the kids. His balloons definitely made the young guests happy, and it added an extra layer of joy to the whole stay.
Unmatched customer service, family-friendly facilities, and cozy hotel rooms all in one place? Sheraton JB tops my list.
KKeenakayyThe room was exactly as shown in the pictures—comfortable, clean, and cozy. My child especially enjoyed the stay thanks to the great amenities. The host was very accommodating and responded promptly to all messages. Overall, a 10/10 experience. I’ll definitely try other rooms on my next stay.
ผผู้ใช้ไม่ระบุชื่อFirst time staying at Sands and Sandals resort and I think we would definitely visit again one day! Had a surprise decoration, thank you to the hotel staff for the balloons and cake and the beautiful set-up. Check in and check out was a breeze too, probably as we were not affected by the peak period.
Breakfast was good too! Our second morning was more crowded but there were more choices too and it wss delicious. Room was comfortable and everything is provided, like towels, bath essentials, dental essentials. The connection of the tv was also a bit iffy but we didn't mind.
Parking was also easy for us and location felt safe. Near to tourist attractions like Adventure Waterpark and Woodfire too!
Thank you for the great service!