We booked two rooms at this hotel and overall had a pleasant stay. While finding the parking area was initially a bit challenging - we accidentally ended up on the highway adding an extra 15 minutes to our trip and we ultimately opted for valet parking instead. Although the location is a bit farther from the major tourist attractions, we found the setting peaceful, and one of our rooms had a lovely view. The rooms felt new, clean, and comfortable, making our two-day stay enjoyable.
Whilst the rooms are of a good size and the beds comfortable, the rooms need a lot of updating. The blinds did not fit the windows properly therefore letting in a lot of light at night, the safe did not work, the iron board leg had snapped leaving a sharp burr at one end and the toilet was not fixed properly to the wall. And because there are staff strikes ongoing, reception is regularly left unattended.
In the plus side, the restaurant in the lobby (which is not run by the hotel) is very good!
Excellent hotel, reasonable prices, the room is squeaky clean, friendly hotel staff and very accommodating. I noticed only 1 minor thing, you have to pay for the parking spot per night. Generally it was a great stay. Will recommend and stay again soon.
Propre, belle chambre, très bon déjeuner à la carte compris dans beau restaurant rhai. J'ai moins apprécié la nourriture au souper mais très bon service.
I stayed at Ruby Foo’s again, this time because it’s near the airport. Very convenient and clean. It’s also nice that Harvey’s down the street is open late for food.
ผผู้ใช้ไม่ระบุชื่อGood location, close to other services (restaurant, coffeeshop..), close to downtown . Room is large enough, can be cleaner around back door, fresher odor is needed. Staff is ok, some use language more fluently than others. Kitchen/ breakfast is full, relaxing. Parking is safe
ผผู้เข้าพักExcellent hotel, reasonable prices, the room is squeaky clean, friendly hotel staff and very accommodating. I noticed only 1 minor thing, you have to pay for the parking spot per night. Generally it was a great stay. Will recommend and stay again soon.
ผผู้เข้าพักThere are many positives about this long term stay hotel. The staff at the front desk is very friendly and helpful. The hot buffet (included with the price of the overnight stay)is absolutely amazing, just that alone is worth staying there. Toasts, bagels, muffins, cereals, hot porridge, cheese omelette, plain omelette, boiled egg, sausages, bacon, … and a “make your own” waffle station with sauces, whipped cream and different toppings!!! The coffee and tea or hot water is available in the lobby 24/7! Inside my studio suite, there is a full kitchen with dishwasher, full size fridge and you can borrow an electric induction plate for cooking. The room is big, with a curtain dividing the sofa bed and the king size bed. There are two layers of blinds to ensure complete darkness when sleeping.
The only negative thing was that my hotel room was facing the main road and so there were cars going by every 3-5 mins in the middle of the night, and I heard all the cars that went by, even at 1:00am or 3:00am while I was trying to sleep!!! The next day, I asked for ear plugs from the reception and slept so much better! I should have asked for them when I checked in.
The water temperature of the indoor saltwater pool is not too cold, but not warm. I had a good swim. This hotel is less than two years old, so everything is new, clean and bright. Lots of families with young children stayed there on the weekend I was there. A special thank you to the friendly staff especially the one who assisted me with my luggages.
MMatt88My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.
ผผู้เข้าพักAmazing service! The service desk had text us twice to se if we needed anything, we asked for towels and they came up right away. The breakfast in the morning was delicious and tons of variety.
KKok Chun LeeVery new building. Great location with various restaurants and supermarket around.
Breakfast was acceptable, free hot coffee and tea 24 hours