Super beau dejeuné inclus ! Vraiment agréable ! Belle piscine mais apporter vos vestes de flotaison pour vos mousses ! Chambre super belle et propre. Pour ma part jai trouver le lit trop dure mais ce nest pas grave. Les employer sont vraiment super accueuillant !!! Merci malgrer tout bon prix avec le déjeuner inclus ! :)
Our room in this hotel is clean and comfortable. The location is a bit far from the main attractions but it is okay since we drive. The current construction around the hotel area is a bit annoying and confusing. Since we arrive late at night, it took us some time to find out where the entrance to the hotel since the main entrance was blocked by the construction site.
Good:
-Location was amazing, for old Quebec
-shower pressure was great
-views were amazing
Bad:
-They service huge groups (bands, hockey teams) and they ALLLLL check in at once. Multiple times we couldn’t get back to our room because the line for the elevator went all the way through the lobby.
-the floors were gross. Old an poorly installed laminate, we had over 1cm gaps between ends of boards and crud in between. It was winter and no floor mat in the room meant melting snow and gravel
-room attendants didn’t restock the coffee in the room, and even those packets only had one teeny packet of creamer.
-the coffee maker would only make one mug before shutting down for 15min. It would overheat?
-the hot tubs were the heat of a bath
Two of us thought the beds were decent, two of us didn’t. I left in pain.
Depends on what you need. Don’t overspend, it’s not worth it
ผผู้ใช้ไม่ระบุชื่อGood location, close to other services (restaurant, coffeeshop..), close to downtown . Room is large enough, can be cleaner around back door, fresher odor is needed. Staff is ok, some use language more fluently than others. Kitchen/ breakfast is full, relaxing. Parking is safe
ผผู้เข้าพักThere are many positives about this long term stay hotel. The staff at the front desk is very friendly and helpful. The hot buffet (included with the price of the overnight stay)is absolutely amazing, just that alone is worth staying there. Toasts, bagels, muffins, cereals, hot porridge, cheese omelette, plain omelette, boiled egg, sausages, bacon, … and a “make your own” waffle station with sauces, whipped cream and different toppings!!! The coffee and tea or hot water is available in the lobby 24/7! Inside my studio suite, there is a full kitchen with dishwasher, full size fridge and you can borrow an electric induction plate for cooking. The room is big, with a curtain dividing the sofa bed and the king size bed. There are two layers of blinds to ensure complete darkness when sleeping.
The only negative thing was that my hotel room was facing the main road and so there were cars going by every 3-5 mins in the middle of the night, and I heard all the cars that went by, even at 1:00am or 3:00am while I was trying to sleep!!! The next day, I asked for ear plugs from the reception and slept so much better! I should have asked for them when I checked in.
The water temperature of the indoor saltwater pool is not too cold, but not warm. I had a good swim. This hotel is less than two years old, so everything is new, clean and bright. Lots of families with young children stayed there on the weekend I was there. A special thank you to the friendly staff especially the one who assisted me with my luggages.
ผผู้เข้าพักIt was our 5th or 6th time at this hotel
We choose this hotel due its location near our family.
We had two big rooms one was great as they upgraded us for free to a suite, the other was on Décarie which is a pretty noisy main highway, they moved us to our request to a side room which still bordered on Décarie, could only sleep with earplugs.
What ever you do ask for room facing the back of the Hotel.
Staff is very friendly and accommodating, breakfast buffet was mediocre but sufficient and due to previous experience we new what do expect.
There is a supermarket and Starbucks near by which upgrades the experience.
Most likely will return again.
MMatt88My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.
ผผู้เข้าพักIt’s good but not satisfying actually they charge for parking my previous visit in Montreal but n other hotels they didn’t charge for parking anyway it’s good experience