The cleanliness inside room really need to be improved a lot. I got bath towel with stain and visible stain insode the bathroom near the sink. TV was not working and the TV's screen got something on the surface. However, the variety of foods during breakfast buffet was good. My first and last time stayed at this hotel.
I have booked the room for my friend who just got married. I asked the Trip.com team to check with them either they can provide any bed decoration for the couple. They have said they will do something, but it was nothing. Following up with the Trip.com but the hotel team didnt give any response. I even ready to pay for any extra. Or at least if they can't do anything with bed decoration at least a decor/folding towel also would be good. But it was nothing at all.
I chose this hotel after reading many reviews from my country. The hotel is beautiful, located on a hill with a stunning view. I especially enjoyed the breakfast, which included Padang-style dishes. However, the hotel is a bit old and has carpeted rooms, which I’m not particularly fond of. Nevertheless, it’s fine as I’m only staying for a night before heading out to explore tomorrow.
Good location and helpful concierge staffs. Unfortunately the hotel doesn’t attentive enough to facilitate our request of double bed for all 4 rooms booked about a month prior to our arrival. 3 out of 4 rooms were without hot shower which annoyed us a lot. The room I stayed (#552) shares the same balcony with the next room and surprisingly the balcony door can’t be locked. Very loud music from the rooftop bar was also very annoying. Breakfast was not impressive and staff not attentive enough to replenish drinking glass for the fruit juices. Will choose other hotel whenever I visit Padang on the future.
It was great experience with BASKO. If you are not familiar with Indonesian food, i recommend strongly nasi goreng in restaurant (for breakfast buffet). And also I want to bring this hotel's orange juice to home. It was the best juice I've ever had. Room service available 24hour.
Room is maintain their clearance, but one of disappointing point is sewer, it can't drain well 😭
Hhanisah_aisyahThe cleanliness inside room really need to be improved a lot. I got bath towel with stain and visible stain insode the bathroom near the sink. TV was not working and the TV's screen got something on the surface. However, the variety of foods during breakfast buffet was good. My first and last time stayed at this hotel.
ผผู้เข้าพักNice service.. For I forgot that have to catch up early morning flight, but already booked breakfast for 2 pax.. Cannot return the money for the second day breakfast, only can take away the breakfast.. So we request for the breakfast, they served it with fruits, buns and rice and vegetables plus chicken (actually we request for it).. Thank you so much for fulfilled my request.. Going to stay again at rocky for next visit to padang.. Beside there also got supermarket, nice!
FFarra Ahmad@I chose this hotel after reading many reviews from my country. The hotel is beautiful, located on a hill with a stunning view. I especially enjoyed the breakfast, which included Padang-style dishes. However, the hotel is a bit old and has carpeted rooms, which I’m not particularly fond of. Nevertheless, it’s fine as I’m only staying for a night before heading out to explore tomorrow.
ผผู้เข้าพักIt was great experience with BASKO. If you are not familiar with Indonesian food, i recommend strongly nasi goreng in restaurant (for breakfast buffet). And also I want to bring this hotel's orange juice to home. It was the best juice I've ever had. Room service available 24hour.
Room is maintain their clearance, but one of disappointing point is sewer, it can't drain well 😭
RRizka. BI have booked the room for my friend who just got married. I asked the Trip.com team to check with them either they can provide any bed decoration for the couple. They have said they will do something, but it was nothing. Following up with the Trip.com but the hotel team didnt give any response. I even ready to pay for any extra. Or at least if they can't do anything with bed decoration at least a decor/folding towel also would be good. But it was nothing at all.
MM_FaizalGood location and helpful concierge staffs. Unfortunately the hotel doesn’t attentive enough to facilitate our request of double bed for all 4 rooms booked about a month prior to our arrival. 3 out of 4 rooms were without hot shower which annoyed us a lot. The room I stayed (#552) shares the same balcony with the next room and surprisingly the balcony door can’t be locked. Very loud music from the rooftop bar was also very annoying. Breakfast was not impressive and staff not attentive enough to replenish drinking glass for the fruit juices. Will choose other hotel whenever I visit Padang on the future.
ผผู้เข้าพักWe stayed for 1 night at Balcone Hotel & Suites. Location was superb, cool air , breezy and the mountain view was stunning as I have book my room overlooking the Merapi & Singalang mountain. Our room was spacious & clean & quiet. Breakfast can be improved. The wash hand basin had a bit of problem as the water does not flow very well but we manage to open the sink trap to let the water out. Settle the problem. Overall happy ending. Highly recommend this hotel.