Here are my reviews for turi beach resort, as my first time solo travellers. The locals are nice, the location is good too. With welcome drinks once you check in the hotel( which i did not drink as i was busy checking in but looks delicious 🤤). It was good to unwind, to relax your mental health. The staff gave me a nice room which made me more appreciated. The only thing I'm not okay with is there is no lotion in the room which makes me a little bit sad as i expected to have one. But the overall experience is good. I love the place and the staff are friendliness. I also love the sunset and sunrise . Especially at the island bar restaurant.I will definitely come back there
Checked in on my birthday and the hotel prepared a slice of chocolate cake for me in my room. It was such a pleasant surprise. Staff are friendly. Buffet breakfast is good. Location is excellent - just 5 mins walk from BTC ferry terminal. Opposite is megamall. I will definitely be back!
To the management and staff of Doulos Phos The Ship Hotel.
My husband and I were attracted to Doulos Phos The Ship Hotel for to its rich and unique history, the conversion of a cruise ship to become a hotel! From email communication to the end of stay, it was a great experience. We wanted to celebrate our wedding anniversary, the hotel offered a package of decoration with a slice of cake at a certain price but we told them that we can do without it but we were pleasantly and happily surprised when we entered the room, the bed was nicely decorated for our wedding anniversary then a knock at the door with the delivery of the anniversary cake and a personalised card anniversary card! Another pleasant surprise was the ship specially organised a Heritage Ship Tour for us at a timing on 24/10/25 that we can make it. We were so happy with the heritage tour as we very much wanted to know more about the history of the ship, to visit the engine room etc...Tuti, our lady Heritage Tour Guide was friendly, knowledgeable and quick into action when we needed some information about the rooms and hall ( in case we may want to book in the future) Another thumbs up for the hotel. Overall, the staff was polite, smiling always, eager to serve. We will recommend this unique ship hotel, something different from other hotels and the great service!
Wide food selection for breakfast, hotel have great gym, pool and even kids club! Located Quite near to one batam mall. Fom indra was also exceptional when assisting me during check in. Thank u!!
The indoor pool water colour was murky and looked stagnant.
We booked 4 rooms and 2 out of 4 room toilets had water leakage, 1 of which forced us to change rooms at night
Service was prompt in attending to all the water leakage issues. Any other requests were attended to promptly as well.
The Biz Hotel's prime location is its biggest asset. It's perfectly positioned right across from a massive food court that features a diverse array of culinary choices and live entertainment at night. Plus, DC Mall is just a short walk away. Although the rooms are compact, they are kept spotlessly clean and the budget-friendly pricing is very reasonable. We appreciated the easy access to Grab services and the friendly, helpful service from the reception team.
I had an excellent experience during my stay at this hotel. The service provided was remarkable, from the front desk to the housekeeping team. Every staff member displayed a high level of professionalism and friendliness, creating a comfortable environment throughout my visit. The efficiency and attention to detail demonstrated by the team exceeded my expectations. Without a doubt, this hotel is an excellent choice for visitors to Batam who value top-quality service.
NNelson Soh Toh WeeGreat place to stay, except there's no power switches beside the bed for charging of mobile devices and there's only 1 power switch on the desk surprisingly the power switch is linked to Desk light. So if I off the desk light then I cannot charge my devices. Another power switch is at corner near window.
SSavvytanIt’s our first time and definitely not the last. Everything was great from the buggy in, to the size of the very clean room, to the baby cot that was already provided in the room and room service.
Only thing I’d suggest for improvement is the massage place is too near the restaurant and live bar. There was loud music when we went for our spa retreat and the music dampened the quietness and chill mood we wanted for the spa and massage. I would suggest to move it further away or install sound proofing walls for the tent.
Other than that, quite a perfect stay. We didn’t have enough time to explore the activities centre as it was for kids aged 3 and above.
One last thing, everything is chargeable for rent which I feel certain things could have been provided for less cost or free. Like bicycles to get around the very large lagoon or kick scooters. Their 2/3 wheelers were fully rented out and not cheap to rent too.
RriseandshineWide food selection for breakfast, hotel have great gym, pool and even kids club! Located Quite near to one batam mall. Fom indra was also exceptional when assisting me during check in. Thank u!!
ผผู้ใช้ไม่ระบุชื่อThe stay during my visit there is clean, with nice scenery and the staff are always very prompt in replying your queries/messages and they are always very welcoming to greet you whenever they see you around. Some staff took extra initiative to remember which room guest you are from. They will update you daily via WhatsApp in the weather conditions and activities available for the day during your stay there.
It monsoon season now and water activities are on hold sooo we are unlucky not being able to play the water sports. So if you are coming, do plan it wisely.
But the down point during our stay is, if you want to go out of the hotel premise to tourist attractions or even explore local neighbourhood or to local mart. It would be definitely out of question unless you are engaging a vehicle with driver cum guide that can bring you around. Since Grab service is not available in that area as it is out of city area and about an hour journey drive from ferry terminal to the hotel.
And not to say if engaging a driver with car it is by 3-4 or more hours rates. Which can be quite pricey. If couple is traveling only.
Hotel food alone is already very costly. One meal can simply cost $50-$60.
Bintan is still not a very well developed place, I personally felt that they shouldn’t charge so much, but well it’s a 5 star hotel so can’t be blamed too.
But overall, it was a great experience with The Residence Bintan.
ผผู้เข้าพักWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
AAakash32We booked the place following Instagram reel saying kids friendly, I would say it was okay but didn’t meet our expectations (as we regularly stay the residence and I paid 30> higher price here compared to to residence since we wanted to try something near ferry terminal and was highly rated on IG for kids.
We booked 3 nights, 2 adults one 2 years baby.
Experience
Good:
- kids club play room big and nice, offering indoor, outdoor and splash zone free
- free dine in for kids with food that kids will actually eat
- got 2 pools, adult and family (with child pool). Pool size is good
- they printed the ferry ticket in advance so we didn’t have to queue while going back
Bad:
- rooms are not so kids friendly, small shower area, too many pillows every where
- king size bed is actually doesn’t feel king size but rather queen size
- we walk in to restaurant for dinner 2nd night got denied cause they had bbq event running, and never suggested to book in advance (they offered slot 8 pm for 6:20 walk in) with small kid along, I am not sure they understand kid doesn’t wait fr 8 pm and the didn’t even bother to offer kids meal to at least address the kid. We ended up eating on the side fries and in room dining which takes about 45 min to 1 hour
- safari we were told 9 am but then actual time was 10 am pick so we ended up waiting 1 hour at the lobby - not sure if they understand kid doesn’t like to sit for 1 hour not doing anything and we rushed our breakfast for the timing
- free juices for kids and breakfast buffet is not fresh juice unless you paid then got fresh juice
- breakfast buffet ok ok, no teh tarik 😝
- breakfast very limited options for vegetarian
- the shuttle dropped us at the emerald class lounge where we were economh means we had to walk with baby and luggage all the way
- you can only access dining area of indigo subject to you book in advance
- for beach you need buggy to go not you can just walk as and when you want
I would say, okay but not something I like, but it’s nearer to ferry