ผผู้ใช้ไม่ระบุชื่อI had pretty high hopes for Mövenpick Bintan since it’s so highly raved about on Instagram, so unfortunately the actual experience felt quite underwhelming.
Our first room came with its own “built-in waterfall” — water was literally dripping down the wall. We were told it was condensation because we had left the balcony door open for too long, but honestly… is 3 minutes too long? They came to clean it up, which we appreciated, but it continued dripping throughout the night and the next day. Things on the table became wet, there were puddles on the floor and the whole room just felt damp. We eventually requested a room change the following day, which they accommodated, although the process took a few hours.
My kids were also really looking forward to feeding the fish, but throughout our entire 3D2N stay there was no fish food available. We asked from Day 1 and were repeatedly told they were replenishing it, but it never happened.
The facilities also felt poorly maintained. Two out of three pinball machines in the arcade were not working, and one player side of the Pac-Man machine was spoilt. The Kids Club closes at 6pm, after which there is very little for young kids to do. There also weren’t many organised activities during our stay, not even simple things like sandcastle activities.
A number of the more interesting activities are separately chargeable, including the motorised bikes, water scooters and cold plunge. I don’t mind paying for additional activities, but combined with the limited complimentary activities, it made the overall resort experience feel less value-for-money than expected.
The resort is also very spread out, so getting around often requires waiting for a buggy.
That said, there were definitely things we enjoyed. Breakfast had a crazy amount of selection and variety — probably one of the highlights of the stay! We were also there to celebrate our anniversary and the hotel prepared a lovely anniversary set-up for us, which was a very thoughtful touch. The staff did try to resolve our room issue as well, and we appreciated their efforts.
Overall, it feels more like an older hotel that has been renovated rather than a genuinely new resort. Having previously stayed at another family resort in Bintan, I found that experience more polished despite it having fewer facilities on paper. Given the hype surrounding Mövenpick, I expected a more polished family resort experience.
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