Room a little dated and sink did not work as the plug was stuck in it. The staff were very friendly but the food was not good. I asked for nachos and was told they weren’t available and so I decided to take fish and chips. The fish was over cooked and the chips were full of grease and I couldn’t eat them. Was given a refund for the fish and chips.
Breakfast was a good choice but you have to pay for a decent coffee. Not sure if I’d stay here again.
We enjoyed our stay at the hotel. The bed was comfortable and the staff were friendly. We were a little disappointed, however, that we were unable to have a drink at the bar (even though there were lots of seats available) without pre-booking. Maybe guests should be informed of this when booking. Otherwise, we had a good time.
Staff were really helpful, and the reception, bar area looks so pretty with the lights everywhere. The bedroom doors were very tired looking and didn't live up to the rest of the hotel. Our AC didn't work, and you couldn't open the window, we did call down to reception and the lady said she could control it but it didn't change and was very hot.
Very helpful staff great food selection in restaurants arrived midnight fab customer service as a disabled customer having a late flight we stayed the week before on our outward journey they helped me contact assisted boarding would definitely stay again n recommend friends n family nothing was a bother my companion is plant based n they provided oat milk n tea bags on request rooms bright n airy beds so comfortable after long flight great shampoo conditioner n body lotions of good quality can't thank staff enough for there help
This hotel is very good service. The environment is very good as well. But, It provide a location of free car park space. You shall make sure have a car if you are a traveler.
ผผู้ใช้ไม่ระบุชื่อDuring my recent stay at this hotel, I found the overall experience to be enjoyable with top-quality fittings and furnishings. However, there were areas that required improvement. The hotel itself is pleasant, but enhancing the service and room cleaning would significantly improve the guest experience.
A standard room was paid for but a disability-accessible room was provided. We requested to change it to a standard which was done immediately without any questions. No water bottles were provided in the room initially; they were only given on request and only two small bottles were provided. Additionally, the room cleaning service was unsatisfactory. Despite requesting it twice over 4 nights, the cleaner only changed the sheets once and neglected to take out the bins vacuum, replace towels or clean the bathroom. This was particularly disappointing given the length of my nearly week-long stay.
The breakfast was beautifully presented with various options but unfortunately remained the same every day lacking any variation. Some areas were particularly poor. For instance, the scrambled eggs had a distinct smell and were overly watery. Adding tomatoes or simply varying the options every few days would have improved the experience.
One concern we had was the cleaning team. Twice the cleaner used his universal card to enter our room without ensuring no one was present. My partner was in the shower and our young baby was asleep. We heard a knock but were unable to reach the door in time. Upon reaching it we realised he was already entering. This occurred twice and on the following day we decided to chain the door for privacy reasons.
In other hotels we have stayed in, privacy is of the utmost concern for staff and they would never even risk opening someone’s locked door without making sure. A better system needs to be in place here.
ผผู้เข้าพักStaff were really helpful, and the reception, bar area looks so pretty with the lights everywhere. The bedroom doors were very tired looking and didn't live up to the rest of the hotel. Our AC didn't work, and you couldn't open the window, we did call down to reception and the lady said she could control it but it didn't change and was very hot.
JJackyChanGood thing is the car parking at weekend is free.
The breakfast very usual level. Dont have expectation on it. There is on site starbuck. If u want to have better breakfast you may consider having at starbuck (but it open at 8am ) rather than at hotel.
There are only 1 big bar + restaurant nearby. The food is usual bar level quality but the price is lower than average. Around 13 to 15 for a main course.
ผผู้เข้าพักI stayed at the Village Hotel Manchester Cheadle from the 20th to the 21st and accidentally left my Oral-B electric toothbrush and La Mer face wash on the bed. These are high-value items, and I immediately called the hotel on Sunday morning, fully expecting them to be professional and help me retrieve my belongings. Instead, I was met with complete indifference and disregard.
Despite their company policy stating that lost items should be returned if found, I was simply told that nothing had been discovered in the room. I am 100% certain I left them on the bed, but instead of investigating further, the staff dismissed my concerns and didn’t even bother to follow up. As a paying customer, I expected a level of care and responsibility, but I received none.
The worst part is that when I asked for an update, they merely shrugged it off, stating that “if they could find it, they would have by now,” despite less than 24 hours having passed since my stay. This lack of effort, urgency, and empathy from the hotel is shocking and unacceptable. It feels as though they couldn’t be bothered to take my situation seriously or value me as a guest. I will not be returning, and I urge others to avoid this hotel if you expect any kind of respect or attention to detail regarding your belongings.
ผผู้เข้าพักroom was clean beds and ere comfy, the staff weren’t that cheery. The gym and pool facilities which are included and really good. Would stay again.
ผผู้เข้าพักThis hotel is very good service. The environment is very good as well. But, It provide a location of free car park space. You shall make sure have a car if you are a traveler.
ผผู้เข้าพักRoom a little dated and sink did not work as the plug was stuck in it. The staff were very friendly but the food was not good. I asked for nachos and was told they weren’t available and so I decided to take fish and chips. The fish was over cooked and the chips were full of grease and I couldn’t eat them. Was given a refund for the fish and chips.
Breakfast was a good choice but you have to pay for a decent coffee. Not sure if I’d stay here again.