ผผู้เข้าพักThis is the most beautiful old hotel in Leicester, and I have a strong sentimental attachment to it, but it clearly makes its money through hiring the glorious ballroom out for corporate events at the expense of anyone actually staying there.
I had asked for a quiet room but was placed at the front which is already noisy due to the busy street, and then was not warned that a ridiculously, horribly loud function was taking place right below me in the hotel. It was like trying to sleep above a particularly nasty nightclub playing diabolical music. There were drunken corporate goons falling in and out of the door and I was treated very disrespectfully by the receptionist when I finally went downstairs to complain near to midnight.
Guests are clearly not important. I strongly recommend calling before you book to see if this is going to happen on the dates you choose. I was in town for an extremely important job and arrived tired and late due to being kept awake for hours.
PPeter alan wilkinsonThe accommodation was clean, the usual kettle, coffee and Tea was provided. Water was provided via a carefree ( flip open bottle with a stopper ). Not sure the tap water in the room was safe but the water supplied was good which was handy as you could not fill the kettle from the wash basin , which was small in size.
My room had a walk in shower but it was in the shape of a quarter circle with the doors closing in the centre. If you were a large person getting in or out it was a squeeze. Towels, soap and shampoo provided but the satchels were difficult to open. Scissors or a sharp knife would be needed or very strong fingers lol. The bathroom was clean however there was an aroma maybe from the stench pipe but all in all it met my needs. Access was from a side door which you could unlock with the keys given to you when you book in at the bar. Be mindful all rooms are one floor up, the stairs are steep with one handrail so if you are disabled don't book here.
Zowie was the lady in charge, polite, helpful and freindly but sadly the opening times of the bar are limited. Open from 12 midday to 10pm Mon to Friday and longer on Saturday and Sunday. They obviously do a good Sunday lunch as I arrived Sunday and the place was heaving with customers. Never got a chance to sample their cuisine , breakfast was in a cafe about 2 minutes walk away. I was out early and back late hence I did not eat there.
Parking is free, but if you arrive Sunday the carpark will be full up with hungry customers.
There was a housekeeper who would tidy the room, change the towels but the bedlinen is not changed daily.
Overall the stay there was good however as there is no breakfast included it borders on being a little overpriced.
ผผู้เข้าพักFrom the images and location this hotel looks stunning. Upon arriving it was quickly noticed that the hotel is in much need of an upgrade in every aspect.
The decor is very dated, no locks on the toilets in reception, cloudy water from the taps, stale beer from the bar taps, cold shower ( staff tried to reset the boiler), dirty towels in the toilets
Body wash and hand soap were the same, looked just like washing up liquid :/
Free continental breakfast was included which was ok, the cheese was sweaty and once the very small amount of pastries had gone, that was it, no refilling. Coffee ran out as did the cups.
Avoid the sausages if you go for a cooked breakfast , I can only describe them as mushy
The one thing that was pleasant other than the location, were the staff. They are extremely friendly, I hope the owner or someone can invest in this place. Has such potential to be beautiful but really was like something out of a comedy sketch
KKelv69Great hotel. Close by to the motorway meant convenient but quiet. The spa facilities were excellent. The steam room was very effective, which isn't always the case in many hotels, even shortly after opening first thing in the morning it was up to temperature.
Room was clean and comfortable.
As for the restaurant, I'm still wondering when the potato shortage started in this country! My fish and chips could have done with some more chips. There were so few they were able to hide them all under the piece of fish! That's a shame as the food was really nice.
Would definitely stay again and will look out for Leonardo again in future as a previous stay somewhere else was really nice.
FFyah KiddHotel experiences range from luxurious, memorable stays with personalized service to challenging situations requiring quick, empathetic problem-solving.