The location was great, the rooms was clean, friendly staff. About 9:30pm the heater in the room started making a popping sound every few minutes. Maintenance came, but couldn't get it to stop. I was taken to another room, but maintenance couldn't get the heater to blow hot air - it was blowing cold air. I was taken to another room - maintenance put the heater on, but it kept shutting off. Head maintenance said to put the heat higher - he did and assured me it would be fine 3rd room. During the night the heater shut off and never came back on again. I woke up at 4am because I was cold. I was afraid to touch the heater for fear it would start blowing cold air, so just pulled the blanket/sheets up higher and went back to sleep. When I told front desk of the issues in the morning on check out, they said they could take off the parking fee, but nothing more because I booked through a 3rd party. I was stressed when I decided to take a night away. The stress of being ushed around to 3 separate rooms and then the heat going off when it's still cold outside created even more stress. Staff was friendly, maintenance was helpful and friendly, but let's face it, I went there to be relaxed and de-stress. Didn't happen.
The hotel room is old anf has smell. A 2-star hotel acceptable clean but not really clean. The room has awful smell and very old. There are couple of flies flying around when we checked in. The bathroom does not have ventilator at all so all the smell just stay inside your room. There is no fly screen at the balcony/patio door so cannot open it for air circulating as afraid mosquitos and flies would enter the room. Not central air system. Just 1 unti AC so pretty noisy.
GGeoSmart NetZeroGreat hotel centrally located. Had to go to Quebec for business hotel was close to the bridge over. Also very close to parliament buildings for a visit and lots of great restaurants close by
ผผู้เข้าพักThis was our first time staying at Americana and we are very pleased with the experience. We drove 3 hours from northern Ontario and it was worth it! We went with another family for New Year's Eve and our children had such a wonderful time. We ordered room service, went to the waterpark several times, played in the arcade and our kids had so much fun. We are planning to come back next year!
VVivian Dewi ShenRequested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.
HHeebravoGot so lucky to have this room which was perfect to spend time to catch up with my friends!
Suite room was amazing and the cleaner was the most professional one we have ever met!
The location is just right in front of the Harbour and likely 5 mins from Union station!
We definitely stay again