very recommended for family trip, the room clean, friendly staffs with great services, the breakfast delicious with many variations menu, will be back again once we visit banyuwangi
The hotel is located at a really convenient area where 3 convenient stores are just 1 min walk apart from one another. Room was huge and great for 3 of us as we were travelling with just backpack. Would totally recommend this hotel to my friends!
It’s a decent hotel located in center of Surabaya near to Tunjungan Plaza and Jalan Tunjungan. The room is very standard to everything one person need for few nights stay… nothing fancy. I was assigned room with amazing view from 6th floor. The room is clean and neat and I love that they have smart TV. Wifi is pretty fast and reliable too. One thing for improvement is foul smell on the hallway. I think it’s due to the aging building. However, staffs clean the hallway carpet regularly. I would surely return to this hotel if I go back to Surabaya.
I had a pleasant stay at the said hotel. I was given a surprise at my room door by the staffs, bringing me a small cut birthday cake and singing birthday song.
Thing that can improve is the towel, which had a weird smell. Maybe management can look into it. Thank you.
RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
SStellaLouI have nothing but praise for this hotel. It’s truly one of the best I’ve ever stayed in. The rooms were spotless and perfectly maintained, exuding a luxurious feel from the moment we stepped in. The beds were very comfortable as well and we had one of the best sleep here. Service was impeccable, with every staff member making us feel warmly welcomed and well taken care of. A standout highlight was the breakfast buffet, offering an impressive variety that catered to every taste. Our stay here was nothing short of wonderful, and we’re already looking forward to our next visit!
Thank you so much, Westin Surabaya!
JJeslynTThe place looks amazing and beautiful with the animals roaming free. Loved the feeding the giraffe session. Staff are very friendly and helpful. However the place is a lil far off with lack of food options (only 1 restaurant open on weekdays) and for a kid friendly hotel, there is a lack of kid cutleries, the room toilet was slippery and the play room was very rundown. We also got many bed bug bites. After making a complaint, they did change our room, gave us an upgrade although I did feel that our previous room was better than the upgraded one. All in all, good for a 2 night stay
RRidzwan_wnI had a pleasant stay at the said hotel. I was given a surprise at my room door by the staffs, bringing me a small cut birthday cake and singing birthday song.
Thing that can improve is the towel, which had a weird smell. Maybe management can look into it. Thank you.
SShahLavish and beautifully decorated hotel with staff that provide a level of service that you will not get at any other hotel.
Rooms are spacious and the gym is well equipped. Excellent choice of restaurants with the dinner buffet having a wide selection of flavoursome dishes from around the world.
YYebethThis is my first time staying in Dialoog hotel. The view is so amazing.. you will love it.. Most of the staffs are humble and caring. In general I enjoy staying in Dialoog. I recommend adding more variety food to the breakfast menu.