For those who travel with kids I would recommend this hotel. Spacious room, large car park space, even the building looks old but your room look nice and if you lucky enough can get room with sea view. You can see the ship and ferry from your room. Hotel also has their pool and kids mini splash, love it.
The room was very spacious and comfortable, making my stay truly very enjoyable. There was plenty of parking available, and it was easy to access. The receptionist was also friendly and easy to deal with. Overall, a pleasant experience. Last but not least, view from paddy field also very awesome.
The room allocated on the first night requires maintenance. We requested for a change the following morning and the staff were extremely attentive and offered us a better room. The general feel of the hotel is clean and peaceful. Customer service is second to none, and we would like to thank Mr Faiz and Ms Qamarina for their professional support and courtesy during our stay. We have no hesitation to recommend this hotel if guests are looking for a calm, peaceful, friendly and clean hotel in Langkawi.
JJess and familyOverall, a perfectly okay hotel. The good parts were the large apartment and the amenities the hotel offers. However, the hotel needs to improve its standards in many areas to live up to what it promises.
For example, the service at breakfast was a disaster. Every morning when you came down for breakfast, lots of food items were gone and they didn’t restock them until you got angry.
The apartment is large and offers all sorts of things, but when you actually try to use something like the TV in the bedroom or the oven, neither works.
When you try to order lunch or drinks offered at the pool area, many things are out of stock. Even something as simple as fruit or rice is unavailable.
The cleaning was okay but not perfect, as they often forgot to refill things like water in the room.
The location is okay; the hotel is about a 15-minute walk from Penang Cenang, which is the center. However, we found it nicer to stay a bit away from Penang Cenang because it’s quieter.
As mentioned, a large hotel complex that also has regular residences that have bought apartments in the area, but there’s still a lot the hotel needs to work on.