We booked a handicap room for my husband who is wheelchair bound, but the layout of the room and bathroom were not easily accessible. We were excited to learn that they had a free shuttle from the hotel to the airport and that we could leave our personal vehicle there for $10 per day vs. at the airport which was much more expensive. The shuttle was there on time and was wheelchair accessible which was fantastic! Upon our return, however, the shuttle was NOT wheelchair accessible, and the hotel denied having a wheelchair accessible shuttle (I guess we dreamed our departure). I ended up having to leave my disabled husband at the airport, ride in a dilapidated van and go alone to the hotel to retrieve my personal vehicle and return to the airport to pick up my husband. The hotel employees were very friendly during our stay but were very rude upon our return and belligerent when we requested a wheelchair accessible shuttle for our return to the hotel to pick up our vehicle. They even went so far as to tell us we didn't stay with them, even though I still had our reservation documentation/confirmation. That was very disappointing.
The hotel had a perfect location for the events we had planned. It was busy in the area because of the No Kings Protests but it had no impact on our stay. The hotel staff upgraded our room due to an error on their part and it was fabulous!! The bathroom was amazing and the beds were super comfy.
Stayed before our flight back from Austin.
Free shuttle to and from airport which we used after returning the rental car and to get to the airport for the flight.
Lovely hotel, staff were helpful and friendly.
Used the pool at 7.30pm, it is quite shallow but was warm .
Everything was clean, there was a fridge, coffee machine and bottled water in the room as well as usual things like hairdryer and iron.
GGwenyvere9Check-in was a breeze and Veronica at the front desk was very pleasant. Once in the room, because I cleaned up water spilt on the floor, I found the white toilet paper turned absolutely black AND with ***** hairs on it to boot. All this within 1sq ft. I called the lobby and asked how often the floors were mopped. I was told “every day.” I related what I had found to the contrary and was asked if I wished to change rooms to which I said “yes!”. When I went down to retrieve the new key, I took the wadded toilet paper with me and she took a picture of it before throwing it in the garbage! There were two very large, well lit, vending machines in a hallway off the main lobby, and the ice machine was in good working order and the ice, clean and solidly frozen.  I decided I was too tired to check and see if the new rooms’ floor was dirty or not so I proceeded to not ever walk on the floor with my bare feet. The day manager, Mari, was very nice and the coffee was hot fresh out of the thermos on the side table…hot water and tea bags also available. If you detest “sweet ‘n low” bring your own natural sugar.
I ran into the head of housekeeping and happened to mention how disgustingly dirty the floors were in my first room, and I informed her that the night manager had taken a picture of what I had wiped up on my piece of toilet paper and she said she would go and ask to see it. I later learned that Mayra had indeed done so. So that was good attention to detail. Everything in the room worked fine including the remote and TV, the microwave was spotless and looked brand new and it even had a childproof lock on it for those families traveling with curious offspring that haven’t internalized the meaning of “NO” yet 😵💫. The refrigerator was spotless and new looking as well. WiFi was strong and reliable. I walked by the pool, which I noticed was closed (understandable for this time of year!). It was full of water, but I must say that it looked the equivalent of a Louisiana swamp and I was prepared to see a ‘gator come climbing up those darkened, slimy stairs at any point in time.😆 The parking lot at night is VERY well lit around the entire property which is a very welcome sight!
Being right off the interstate doesn’t provide for any exciting venues to walk to but there IS a wonderful grocery store (HEB) .7miles away straight down Rundeburg on Lamar/Rundeburg. Other than that there are a plethora of food trucks doling out South American ‘cuisine’ just yards from the front of the hotel as well as across the street. I didn’t try any of them so cannot opine.
I hope this was worth the read, if indeed you got this far! Cheers!🥂
ผผู้เข้าพักI stay here 2-4 times a month when room rates drop.Fresh coffee in morning.No breakfast but alot of fast food places to eat all around here.Huge rooms with all amenitiesSoft bedsRoku TVs with cable..
ผผู้เข้าพักthe fact its only 3 cons to this place 1. can't control the air/heat 2. hve to light the gas stove with a lighter which is dangerous 3. cnt smoke anywhere in the property (which i didnt kno til this month when the receptionist (tht didnt check us in) came being rude because it doesn't say it online the rules nor anywhere on the property just no smoking in the room but other then that it was wonderful i loved the set up & for the ppl who may sleep over late tht late check out fee is something serious so please read (i didnt hve to pay just saw it) this is definitely a hidden gem for such a cheap price theres places higher then this & you dont even get half the things that where in the room