I paid for a suite to sleep 5 people. There were only 3 sets of towels. The sofa bed was terrible, truly uncomfortable and almost prohibitive to sleep on. Only sheets with no duvet /blanket provided for the sofa bed.
One small bar of soap and one small lotion as far as room amenities. . Which was not replenished with daily cleaning, nor the trash cans emptied.
There was no freezer portion of the mini fridge which I needed to keep my ice pack in for use on a recent injury.
Arik at the front desk was wonderful. He worked the late shift but I only saw him once.
The breakfast was decent but the OJ ran out and was not refilled on Monday
Booked a stay for 1/22, arrived sometime around 7:30PM or so. Hotel staff during the night were excellent and extremely friendly, morning staff however, were not.
The room was fantastic, albeit a bit of a strange placement for the TV (directly next to one of the beds placed onto the right hand wall) lots of places to visit in downtown Wilmington.
Breakfast was subpar at absolute best, it was essentially just reheated microwave eggs and those pancakes you can buy in a box from Walmart. Staff during the morning were very rude to myself and my wife.
Also, the parking lot is incredibly odd for a hotel. It's basically entirely detached from the hotel itself, and you have to walk half a street to get to the hotel from it. Normally this would be okay, but downtown Wilmington isn't exactly the most safe place for a family to be walking around after dark. Not to mention, 24 dollars a night to park at a hotel I've already paid $150+ for?
All in all, my family and I still thoroughly enjoyed ourselves and I'd still recommend the hotel to anyone who needs a comfortable place to stay for a night or two. I didnt catch their names, but shout out to the desk associates who welcomed us last night (1/22).