Hotel has great facilities and was very clean, though we were disappointed to realise that due to unsafe cliffs, it no longer offered direct access to the beach. Service should really be improved for such an expensive hotel:
1. Reception gave us 2 twin beds even though we specifically made a request at booking for double bed
2. Restaurants got my coffee orders wrong on multiple occasions throughout the stay
3. During the saturday bbq night, the hostess Priscilla made up a poor excuse not to give us a poolside table even though we were one of the earliest guests there. Her excuse was the remaining poolside tables were reserved for 4 families with dogs. We didn't see a single dog during the entire course of 2 hours, and the tables were given away to other couples for reasons unknown. This incident really upset us, and the fact that she had the audacity to make up such an excuse is appalling.
4. Gratuity was charged at 7.5% for every item, which is fine but what left a bad taste in the mouth is the hotel did it without informing customers upfront.
Overall I would recommend this hotel! The location is perfect - it's not in town centre, but a 12 mins easy walk away - however it means you're just another 10-15 mins walk away in each direction to multiple beaches. It's closest to Praia Caldeira and Des Estudiantes (my absolute favourite!) and likewise, you can walk the other direction to Praia Dona Ana and Camilo, and the famous Ponta Da Piedade within 25 mins - no uphill! It's super close to two supermarkets (Spar and an Asian Mart) and enough restaurants nearby, or just next door to a fabulous chinese restaurant (yes, of all places!).
A few imperfections with the smell, possibly not the hotel's fault and average pillows, but we'll live for c. EUR130/night. Do try to secure a room on level 2 and above. I initially got a room with twin beds on level 0 and it was noisier and smellier.
The hotel is ok, the room number/blocks designation is a bit confusing though… It’s not in a bad spot for the new *****, and is flanked by plenty of restaurants etc… Big plus is the air con, pool area is just ok for how many rooms they have, no where near enough places to sit
The hotel was located really conveniently near Old Town, the bus station, and the beaches. We booked a room with 2 beds as listed by Trip but were given a room with only 1 bed and the front desk said it was actually based on availability, but there was no mention of this on Trip. If you have specific requests regarding number of beds make sure to write it in your special requests. Thankfully they were able to accommodate our request in the end. The pool is nice but I wouldn't recommend ordering food by the pool, overpriced for what you receive - the drinks were fine though. Otherwise the stay was good and no issues!
Location of the resort is spot on. Good to stay who likes all SUPs, surfing etc. Resort is okay with amenities. You will not find any toiletries other than shampoo, body wash in bathroom so bring your own. I booked 4 bed apartment. one double bed and one sofa cum bed. Double bed was really good but at the same time sofa cum bed was not so comfortable. Room was very cold when we and it took whole night to get warm with heater. Swimming pool is ofcourse not in use due to winter time. so all in all the stay was okay, we can get better service, amenities, facility with the same room rates in other hotels.
Tonel Apartamentos was clean, close to all emenities, with parking right outside your door. Staff were friendly and helpful. We would definitely recommend this property while exploring the area.
The staff make the hotel really . They are brilliant.very kind and great service .
However the breakfast and the amenities like the indoor pool are not up to scratch for 5 star hotel .
Breakfast was very low in quality and the indoor pool was so dated , small and honestly terrible.
The outdoor pool could use renovation too. The gym (you can’t even call it a gym as there is about 5 pieces of equipment in it).
My room was absolutely fab. Really liked it and loved where I was positioned, had the sun on it I’ll afternoon. Big rooms too either big balcony’s.
They should have a shuttle down to the marina like most other 5 star hotels in the area as it is far.
If you are a golfer I think you will enjoy this place , if you’re not then maybe somewhere with more amenities might be better for you.
ผผู้เข้าพักHabitaciones muy viejas, sofás y camas muy incómodas. El precio manda y la relación es correcta. El fuego de la cocina tira poquísimo y es difícil cocinar. No hay útiles para fregar. El aire acondicionado tampoco tira fuerte. Las vistas interiores a la piscina no son muy agradables. Y el baño muy viejo. No te dejan gel y champú, solo pastillas de jabón de manos
ผผู้เข้าพักil posto è molto bello, le strutture piccole e datate,i mobili sono vecchi brutti e poco confortanti, le pulizie sono ottime,cambio biancheria asciugamani tutte le mattine,ben servito con bar ristorante piscina ampio spazio per i bambini,campo da tennis e vari giochi, comprende i biglietti del trenino per andare in spiaggia,il parcheggio è nelle vicinanze della casa,manutenzione verde e ottima, la mia esperienza è la seconda e penso che non ci ritornerò non c’è rapporto qualità/prezzo
ผผู้เข้าพักTonel Apartamentos was clean, close to all emenities, with parking right outside your door. Staff were friendly and helpful. We would definitely recommend this property while exploring the area.
ผผู้เข้าพักBoa localização, sítio muito calmo e relaxante, com pequenas casas dispersas pelo meio do pinhal. Muito bom para quem viaja com animais. A piscina fica um pouco longe para quem fica nas casas mais afastadas. A limpeza é muito básica e as funcionárias não foram lá muito simpáticas.