The hotel is very conveniently located, which is definitely a plus. However, there are several issues that prevent it from truly living up to its five-star rating.
At check-in, we were not informed that parking was paid. As a result, after three days of stay, we were required to pay a rather significant amount at check-out, which came as an unpleasant surprise.
The rooms are generally comfortable and well equipped, but in the bathroom there were noticeable uncleaned areas and fingerprints on the faucets, indicating that housekeeping was not done thoroughly.
I would also like to specifically mention the breakfasts, which were a complete disappointment. From a five-star hotel belonging to an international chain, a very different standard is expected. The food was not fresh and appeared dried out (see photos), the selection did not change from day to day, there was almost no pastry, desserts were limited to just two items, and there were no vegetarian options at all, which seems strange for a hotel of this level.
Fantastyczne miejsce, pomocna i uprzejma obsluga, wszedzie czysto, wyposazenie pokoju kompletne. Bardzo wygodne lozka. Blisko do śródmieścia. Po calodziennym zwiedzaniu mozna skorzystac z sauny i silowni oraz bilarda czy pilkarzykow w czesci wspolnej. Szczerze polecam to miejsce.
The hotel has a great location—very close to the old town and surrounded by many restaurants, making it convenient for exploring the area.
Parking: The hotel offers underground parking located in a nearby building. However, it is quite expensive. Just across from the entrance to that building, there's a public parking lot available at about half the price. It might be worth considering this more economical option.
Breakfast: The breakfast at the hotel is on the pricier side compared to similar hotels. Fortunately, there are plenty of nearby restaurants where you can enjoy a more budget-friendly breakfast in a relaxed, non-hotel setting.
Warunki pobytu dobre. Wszystko zgodne z opisem. Co 2-gi dzień wymiana ręczników i pościeli. Zameldowanie dla osób z małym doświadczeniem komputerowym może sprawiać problem ( przy naszym przyjeździe obsługi w recepcji nie było ). Problem jest też przy kontakcie telefonicznym, bo obsługa jest tylko po angielsku. Ja go nie znam i nie mogłem zgłosić powstały problem , który pojawił się jak dotarłem do swojego domu i stwierdziłem brak kluczy, które zostawiłem w szufladzie szafy pokoju 145 w Noli Riverside Gdańsk na ulicy Siechnickiej. Dzwoniłem kilka razy na numer +48 798 886 854 i cały czas automat odzywał się po angielsku. Chyba jesteśmy w Polsce ?. Dobrze , że żona miała klucze i dostaliśmy się do mieszkania, ale następnego musiałem wymienić zamki, więc przez niemożliwość kontaktu z hotelem moja podróż wzrosła o 350 zł ze względu na zakup zamków
Frukost är fantastisk, det är rent i rummet, det tar ca 5 minuter till Old Town, och nära till många restauranger, så jag är nöjd att bo i den här hotellet.
Horrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
У нас было позднее заселение, персонал нас дождался. Номер прекрасный с видом на старинные здания. Тихий район и пешком можно дойти до центра города. Мы остались довольны. Девушки уборщицы и администраторы очень приветливы, спасибо.
MMartin Anthony MiszerakVery pleasant and comfortable hotel just off the Old Town of Gdansk. The rooms are spacious and very clean. An excellent breakfast is served, but the other meals are less overwhelming. For example, the Ceasar Salad I ordered had actually little in common with what a ceasar ought be. The most irritating experience occurred in the swimming pool. The hotel disposes of a beautiful swinning pool which I love to use. However, wwhen I arrived the first day, the pool was was occupied by some acqua gym group and in effect not available to hotel guests. This is totally inacceptable. The hotel guests must be given priority in the use of the pool!