The ambiance of the place is lively and vibrant, with tasty welcome drinks and a superb bar. However, there were two experiences that required attention from the management for improvement. Firstly, after checking in, we found that there were no towels available in our room. We requested some from the front desk, but they were still not delivered by the time we returned from dinner, necessitating another follow-up. Secondly, after we had transferred to another resort, my husband realized he had left his charger at Unwind. Despite calling the hotel's mobile number, we were unable to reach anyone, so we decided to drive back (a 26km journey) to retrieve it. Unfortunately, when my husband inquired about the charger, he was informed that housekeeping had not found it. We are certain that it's the only place where we left the charger because we still used it in the evening. We just forgot to unplug it when we checked out and transferred to another resort.
The staff at the hotel were very accommodating and helpful throughout our stay. The facilities were clean and well-maintained, which made for a comfortable environment. Our first room had issues with the AC, but the staff promptly addressed the problem by moving us to another room, which we appreciated.
The location, however, is not very convenient as it is a bit far from the city center. Dining options nearby are limited, with no decent restaurants within walking distance. On the positive side, motorbike and car rentals are available, and the companies will deliver the vehicles directly to the hotel. The staff also assist in contacting these rental providers.
5 Star Service in Guest Relations and Conflict Resolution. Great commendation to Resort Manager Chris for superb ironing of checking-in problems. Awesome pools highly enjoyed by children and the young at heart.
ผผู้เข้าพัก5 Star Service in Guest Relations and Conflict Resolution. Great commendation to Resort Manager Chris for superb ironing of checking-in problems. Awesome pools highly enjoyed by children and the young at heart.
ผผู้เข้าพักThe price we’ve got from through Trip.Com is very much reasonable or lower than many in the area. The staffs are so accommodating and friendly.
We’ll for sure go back to this place.