I only booked for one night to break our journey to North Wales from London, so my expectations were not that high, I just wanted a bed for the night.
The location was within walking distance from Shrewsbury station, down a small alley off the main shopping street. I didn't realise it would get quite noisy, and there was actually a band playing in the pub the night of our stay - our room was directly above it! So we went to bed late! For some this could've been a disaster, but saw the funny side and at least the band were playing songs I liked, and I travelled with ear plugs so did manage to get to sleep. The room was well equipped, comfortable & clean besides this.
I had booked breakfast but due to not realising what time it would start from and having to be on an early train, actually couldn't stay for it. To compensate the lady who checked us in kindly offered to make us lunch instead, so we had some sandwiches, nuts, crisps and snacks from the bar to take with us, which I appreciated, as I was travelling with my young son.
We read the reviews and knew it was above a lively pub, and while there was noise as we were checked in Steve and Louis let us know they’d do their best to have the noise level lower by around 11pm, and they did. The pub and restaurant look lovely but we didn’t try this time around because we had previous plans and reservations. Interested to try next time. The room was lovely, quaint and historic, the bathroom was spacious and clean. We would definitely recommend (please know there’s loud noise possible but it dies out later so it was perfect for us ) and we would definitely stay again! Absolutely stellar service!
Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail
Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed!
Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks
I wouldnt go back for the price you have to pay and what you get
Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
The hotel was good, and both the receptionist were so helpful and had a good sense of humour. They were always ready to help., The only downside was we missed on goring in the pool as the Ph levels were high on the day we wanted to use. The breakfast was fresh and very good too
ดีมาก
114 รีวิว
8.6/10
ราคาเริ่มต้น
€ 64
ต่อคืน
ดูห้องว่าง
ดูโรงแรมสัตว์เลี้ยงทั้งหมดในชรอปเชียร์
รีวิวล่าสุดสำหรับโรงแรมในชรอปเชียร์
ดูทั้งหมด
9,0/10
ยอดเยี่ยม
ผผู้เข้าพักNo choice of cooked breakfast , no room service on first day and had to ask for clean towels, no shower gel- shampoo as advertised, dangerous exit on to highway - needs mirrors, faulty light switch for bathroom which was replaced after 2 days
ผผู้เข้าพักExcellent stay.
Made to feel very welcome.
Enjoyed the picnic basket breakfasts and dinner the restaurant.
I will definitely stay here again!