Very nice hotel. We had a great couple of days. Upon arrival we were given a room upgrade. We stayed in a suite which was very comfortable and nice. The food in a restaurant was good although we had dinner only once. The spa was a nice treat, especially enjoyed the steam room.
1. **Breakfast Variety**: The breakfast here is fantastic! There are plenty of choices to suit different tastes, making it a great way to start the day.
2. **Amenities**: The hotel features a well-equipped gym and indoor swimming pools, which are perfect for staying active or unwinding after a long day.
3. **Room Size**: The rooms are spacious, offering plenty of room to relax. However, they do have a slightly older decor that might not appeal to everyone.
4. **Toiletries**: A heads-up for future guests: remember to bring your own toothbrush, toothpaste, and slippers, as these are not provided.
5. **Location Considerations**: If you're not driving, I wouldn't recommend this hotel. It’s a bit isolated, making it less convenient for those relying on public transport.
We lived one night in a king bed room 416, there was no heater available, only air conditioner, but the air-con wasn't working for heating function for the whole night since we entered the room, the wind came out are all CLOD! It was freezing all night compared the temperature was only 2 degree that day. The experience was terrible.
Service was good
Lighting in the room was not good - when you enter a room you expect a light switch to be near the door instead of having to go to the light switches half way into the room next to the bed, even the receptionist was baffled. To get a light on near to the door entrance you have to turn the bathroom light on !!!
A socket to the left hand side of the window is fitted sideways !!!
The sockets to the right hand side of the dressing table should not be one on top of the other
Lots of condensation on the windows therefore dripping due to the aluminium frames
Friendly staff and great spot for me and my friend as we both have mobility issues. Just across the road from Norwich station.
Very good price, lovely breakfast what is there to like.
I read some reviews saying the food was bad it wasn't and also the bar was dirty this wasn't my experience.
It is not the Ritz but it was clean, accessible and secure staff lovely.