We stayed over for a night - late check in and out. The staff were very attentive and accommodating. We have 2 children, a 4 years old and a 5 months old. We arrived quite late and so were the last table in the restaurant for dinner as well as the last to join the breakfast. However, the staff made sure we have all we needed and tried their best to help us. Impressive service and a pleasant stay. We will definitely come back to this hotel in the next visit to Lancaster.
Near the main centre of the city and train station just a short walk away. Tesco round the corner for drinks etc so very well situated for that too. Rooms tidy if basic, and beds comfy. Would recommend it.
First time using Holiday Inn
Good things are
Spacious room with great standard
Comfortable and clean bed & pillows , and towels ( a big and a small for one person each )
Has kettle and tea/ coffee with treats ( biscuits)
Has a hair dryer and an iron with an iron board inside the wardrobe.
It has a round table and a sofa chair on top of a worktop table and chair .
It has a small gym , a swimming pool and jacuzzi .
Can include breakfast and dinner ( has restaurant) and can order to the room ( room service)
I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options!
Bad things
Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor.
Kettle has no sieve ( may be broken before me. )
The sofa chair has a stain before me .
Overall very good service and great room and has good facilities.
Firstly this isn’t a hotel. It’s a pub with rooms, which are tired and need a refurb ( bath chipped and rusty, toilet cracked and I mean toilet not seat ) evening meal in pub it’s self good and staff good. Prices reasonable. Pub Toilets not big enough given size of restaurant/ lodging/ and the fact that camper van/ motor homes can park on the car park overnight and use facilities. Buffet Breakfast poor and trailered more to the motor home guest’s who only pay £15 a night to stay which includes breakfast. My advice get in early if you want best choice.
Fabulous hotel, good food, excellent staff, good location, lovely grounds, good value, would definitely recommend, especially if you wanted to take you dog with you as they are pet friendly.
Stayed he a couple of years ago and loved it then!
Really great location. Close to train station , bus stops, lots of supermarkets and across from a park!
Perfect for families, pool on site to book. We had it to ourselves a couple of times.
Love this place
Nice old style grand hotel & well situated. Reception area is nice but check in was slow. I had rung & requested adjacent rooms - allocated rooms 132 & 134 presuming my request had been noted, disappointed to find that they were nowhere near one another. One room was large, bright & airy the other was small, dark & outdated 😩
Breakfast offered a good selection of food but service was chaotic.
Nice hotel but could be better organised and rooms need refurbishing.