The room wasn’t what I expected for the price. The bed was extremely uncomfortable and the water pressure in the bathroom for the shower was awful. We had a better shower in the indoor pool at the other hotel. Some of the staff we very friendly but others came across rude. Other than that the location was perfect
Very good location, easy bus to the centre but also you have very nice less crowded beach just about 5 min walk. Quiet location, local shop about 3 min walk.
We didn’t had a view 😅 But I guess you are not coming there to sit in the room.
Also very nice and friendly staff!!!
Stayed here in March 2026 with my family.
Overall below average experience.
There was only one passengers lift which was out of service and service lift was very small for a stroller and everyone staying on higher floors were struggling.
Outdoor pool was closed due to season but heated pool was also not functional.
Staff was not rude but they were not Marriott level, most of the requests were declined without any work arounds.
I booked a sew view room and it was very compact, other things were manageable but toilet seat was not. It had very less space that you couldn’t sit properly to poop :)
Breakfast options were good.
Based on my experience I didn’t feel it like Marriott and I would not be able to recommend this to anyone.
Absolutely loved the style and the tradition the ambience and the overall layout and atmosphere of the place it’s a shame it needs a paint job and some of the floorboards are squeaking on the west wing other than that beautiful beautiful hotel love every bit about the period style
This is my second stay at this hotel. I am a professional dancer and every year there is a major competition held in Bournemouth, and to be honest, Hilton is one of the most closest hotels to the place of competition, which was the main reason to stay there. But, as last year, as this year, the stay didn’t leave a good impression. Last year my Gucci T-shirt was stolen by the housekeepers (it was lying in my suitcase) and the hotel didn’t compensate it in any way. This year, while doing the check-out, the lady at the reception wanted to charge extra money from me. I had breakfasts included, but she told me the opposite was showing in her screen. When I asked her to show her screen, she refused, saying that “oh it’s a mistake, sorry”. Then she said that I have other things to pay and I couldn’t understand what, as we never ate at the hotel during the day, didn’t use mini bar (which wasn’t even filled up), didn’t use spa, basically nothing. She was trying to find out what shall I pay for about 10 minutes. When I told her I’m late to the airport, she said everything is fine and I can go.
These situations with payments and money completely ruined everything and my opinion about the hotel. I won’t come back for sure.
About the food: there is basically nothing to eat. Sausages, bacon, eggs, harshbrowns, beans and some vegetables which look green.
Service: cleaning may be way better. We had plenty of trash in our room such as bottles, cans, empty bags which have been with us for the whole week of our stay and were never thrown away. The first few days the towels were changed, while after that they weren’t even lifted up from the floor.
I was staying with my friend and we occasionally ordered food. I have asked at the reception for two forks four times, but I was totally ignored. On the 5th time, when I was screaming, they finally brought the forks. Same with glasses: I’ve asked for 4 glasses, but have never seen them))
The overall feeling of the stay is absolutely negative, as it’s basically just a place for sleep without any good services. For the money it costs it’s absolutely not worth it.
Lovely one night stay at this hotel,was about a 20 minute walk to the centre! Room was nice and the bathroom was lovely! The only downside was what the room resembled a sauna to the point we had to ask for an extra fan which wasn’t too much trouble for the reception team after they located one! I would stay again but would recommend you do not stay anywhere near the leisure facilities and especially not room 23 unless you like waking up feeling like you’re abroad!
I had a fantastic experience at this hotel. The location is perfect — close to everything I needed, with easy access to public transport and local attractions. The room was spotless, and the entire hotel was very well maintained, which made my stay feel even more comfortable.
What really stood out was the staff — everyone I encountered was incredibly friendly, welcoming, and helpful. They went out of their way to make sure I had everything I needed.
Highly recommend and would definitely stay again!
ผผู้เข้าพักSijainti vähän etäällä kaikesta (tosin en osannut määrittää tarkemminkaan minne haluan) mutta ajoi asiansa hyvin! Kiva englantilainen aamupala aamulla sai seuraavan päivän käyntiin 😊