โรงแรมสัตว์เลี้ยงในเดอรัม สหราชอาณาจักร

Bags of character, they play up to the castle theme and that's a good thing! I normally hate single rooms but was made up with this one. So comfy...PS it's *******

ดีมาก. ห้องพักสะอาดและช่วยเหลือตนเองได้ ร้านข้างๆก็อร่อย ฉันกินเยอะ ... หญิงสาวที่ปฏิบัติหน้าที่มีฟันที่ชัดเจนสำหรับชาวต่างชาติของเราชะลอตัวและเข้าใจ

Clean and helpfull staff. Check in smooth and easy access to city 20 minutes walking.

Room old and outdated - hotel needs refurbished in older areas - new spirts bar disappointing expensive and not that clean - nenus dirty with fingerprints and sticky - considering brand new they beed higher standards tho mains in Fusion were good but prawn crackers at £5.95 were awful

Such a nice hotel ,the staff member was so helpful and friendly 👍😊

The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.

A lovely traditional country house hotel. The public rooms were just what you expected, old world charm, the food excellent but the best asset  was the friendly and helpful staff. Unable to comment on bedrooms as we were in an accessible room which wasn’t great, good parking though. Needs attention to basic customer requirements, overall a great few days

โรงแรมสะอาดมาก มีสไตล์ และร้านอาหารและบาร์ก็เช่นกัน ไม่มีการร้องเรียนอย่างแน่นอน เตียงนอนสบายมาก และฉันจะกลับมาอีกแน่นอน 😊

โรงแรมเก่าแก่ที่น่ารักในย่านชานเมือง 10 นาทีจากใจกลางเมือง Durham ห้องพักสะอาดสะอ้านพร้อมเตียงที่สะดวกสบายและอาหารเช้าแสนอร่อยตามสั่ง