Booked a 3 night stay at Queen Hotel in Chester and it didn't disappoint. Beautiful decor throughout the hotel and the room was perfect. Didnt dine at the restaurant but ordered 2 bar meals which the food was plentiful and delicious with an excellent choice. Room service was excellent too as we ordered drinks to the room and also some sandwiches and soup. The breakfast was excellent too. All staff I spoke with were courteous and friendly and nothing was too much trouble. I will certainly be booking this hotel again for my next visit to Chester.
Rooms are extremely light and clean, sturdy beds. On the hotels official website, it states the rooms air air conditioned, however, this is not true. When we asked the guy on reception, he tried to convince me that I’ve read it wrong and tried to make me out as being stupid, but it clearly states the rooms have aircon but only the reception/lobby has air con. The room was very comfortable, could do with having some netting as looks directly into the offices across the way, unless you close the curtains.
**Hotel Review: Crewe Hall Hotel and Spa, Cheshire**
As a solo traveler with my beloved sausage dog, Stanley, I recently had the opportunity to stay at Crewe Hall Hotel and Spa for one night. Here’s my experience:
**Location:**
The location of the hotel is absolutely excellent. Nestled in beautiful grounds, it provides a serene backdrop for relaxation and exploration. The picturesque setting truly enhances the overall experience.
**Arrival and Service:**
Unfortunately, my arrival experience was somewhat disappointing. The service upon check-in felt slow and not particularly welcoming. There was no offer of assistance with my luggage or guidance on where I could take Stanley, which left me feeling a bit lost. I expected a more hospitable reception, especially given the hotel’s reputation.
**Room Quality:**
On a positive note, the room was clean and well-appointed, featuring a lovely spacious bathroom that included a plush robe and complimentary toiletries such as shampoo and soap. I appreciated the mini bar, which had complimentary water, adding a nice touch to my stay.
**Room Service:**
One downside was the room service hours, which ended at 10 PM. I arrived at 8:15 PM and was informed of this limitation, which felt a bit early for a hotel of this caliber. It would have been nice to have more flexible dining options during my stay.
**Dining:**
The hotel itself is stunning, and the grounds are a joy to explore. I had breakfast at the brasserie restaurant, where the attentive staff made a significant difference. The breakfast was wonderful, with a variety of delicious options that set a positive tone for my day.
**Overall Impression:**
While my stay had its ups and downs, the beautiful setting and the quality of the accommodations were highlights. I hope that the service experience can be improved for future guests, as that would truly elevate the stay. I would consider returning, especially for the lovely grounds and excellent breakfast, but I would hope for a more welcoming atmosphere next time.
Incredible from start to finish. Slight mix up on the booking system but sorted within minutes. Couldn't have been better looked after! Excellent value, staff that go the extra mile made our 1 night stay so enjoyable the children didn't want to go home!
When I used the pool it was virtually empty. I love that it was open until 9pm as it meant I could swim after a long day out.
The room was big and spacious. Only downside is the shower wasn't great, there wasn't much power and the water was too hot. Could have done with having air con or even a fan as it got quite hot in the night.
Otherwise, it was a pleasant stay
Don't put your room keycard near your phone as it deactivated the access to my room almost every nt.
Other guests had the same issue and it's a long walk back to reception especially with disabilities and tired from sightseeing and you get to your room and you can't get in
Restaurant good
Staff helpful
It's got a pool and gym which I didn't get to use
BBeccy’s travels**Hotel Review: Crewe Hall Hotel and Spa, Cheshire**
As a solo traveler with my beloved sausage dog, Stanley, I recently had the opportunity to stay at Crewe Hall Hotel and Spa for one night. Here’s my experience:
**Location:**
The location of the hotel is absolutely excellent. Nestled in beautiful grounds, it provides a serene backdrop for relaxation and exploration. The picturesque setting truly enhances the overall experience.
**Arrival and Service:**
Unfortunately, my arrival experience was somewhat disappointing. The service upon check-in felt slow and not particularly welcoming. There was no offer of assistance with my luggage or guidance on where I could take Stanley, which left me feeling a bit lost. I expected a more hospitable reception, especially given the hotel’s reputation.
**Room Quality:**
On a positive note, the room was clean and well-appointed, featuring a lovely spacious bathroom that included a plush robe and complimentary toiletries such as shampoo and soap. I appreciated the mini bar, which had complimentary water, adding a nice touch to my stay.
**Room Service:**
One downside was the room service hours, which ended at 10 PM. I arrived at 8:15 PM and was informed of this limitation, which felt a bit early for a hotel of this caliber. It would have been nice to have more flexible dining options during my stay.
**Dining:**
The hotel itself is stunning, and the grounds are a joy to explore. I had breakfast at the brasserie restaurant, where the attentive staff made a significant difference. The breakfast was wonderful, with a variety of delicious options that set a positive tone for my day.
**Overall Impression:**
While my stay had its ups and downs, the beautiful setting and the quality of the accommodations were highlights. I hope that the service experience can be improved for future guests, as that would truly elevate the stay. I would consider returning, especially for the lovely grounds and excellent breakfast, but I would hope for a more welcoming atmosphere next time.