Loved the cool retro vibe at Ovolo South Yarra! If you’re into pop art and something a bit different, this place nails it. The staff were friendly and check-in was easy.
The room was clean, and well thought out—maybe on the smaller side, but still comfortable.
Best of all is the location—right near Chapel Street with plenty to do just a short walk away. Perfect spot for exploring South Yarra with loads of personality.
The front desk staff were friendly and helpful, which I genuinely appreciated. Unfortunately, the overall experience was significantly let down by very poor housekeeping, which is disappointing for a new high-end hotel.
Upon check-in, there was an unpleasant smell in the bathroom. After investigating, we realised it was caused by housekeeping placing items such as the tissue box directly on the wet sink without drying it properly after cleaning, which resulted in a musty smell.
In addition, a friend staying in another room found that the coffee cup had not been replaced at all, and there were still coffee residues left inside, which is unacceptable.
The following day, after room service, even basic items such as tissues were not replenished.
To make matters worse, after checkout we were charged for mini bar usage, despite the fact that we did not touch the mini bar at all. This unexplained charge further added to the frustration.
For a newly opened luxury hotel, the housekeeping management and quality control are far below expectations. This stay did not reflect the standard one would expect at this level.
BBenji0322Service was great, we arrived late and had to call the number at reception, they were very helpful.
The room was nice and cosy, the bathroom was lovely and the location was perfect.
ผผู้เข้าพักStayed overnight, ok, van looked old , reasonably clean. We were driving through so not fussed about location. Enjoyed watching the birds flying around.