LLittleAngelaManila Hotel is a legendary hotel that has been in existent for more than hundred years. The ambiance, lobby, rooms and even, the staff’s uniform truly imbibe history and the Philippine culture. The rooms are spacious and overlooking the Manila Bay. Nice to see the sunset from the hotel room. Food is in abundance. Appreciate highly if they could have the single beds replaced with double beds. It’s quite small compared with other hotels. ❤️ Overall, it’s a great stay.
ผผู้ใช้ไม่ระบุชื่อWe booked a Fort King Suite for a celebration. Here's what stood out:
The positive feedback:
Ground floor staff and the security team were warm and welcoming. Housekeepers were kind and helpful, though they didn't replace our toothbrushes and slippers during cleaning. Not a huge issue, but should be a standard for a 4-star hotel. Food was great, and the breakfast buffet trainees/new hire outshined everyone—they actively greeted and assisted us while old staff just stood by watching.
The negative part:
No welcome chocolates at check-in despite what was advertised for the room type booked. The AC had weak airflow even at max settings and was leaking; the maintenance guy tried but failed—same airflow as before. We then asked a lady housekeeper for help, and she managed to fix the issue, which was unexpected since maintenance should have been the one to handle it. But it eventually returned to its original weak airflow after an hour or two. We decided to let it go rather than ruin our trip.
The real problem occurred from the 3rd floor and 5th floor—it felt hostile. One non-straight/fruity guy receptionist rolled his eyes when I smiled at him and a female colleague glared at me then looked away. Most staff looked miserable. I could sense that there is some kind of feud among the staff that is affecting their behavior, because I saw them gossiping with each other while they were on duty. They're either gossiping about their colleagues or about other guests, and it's very off-putting. It ruins the vibe and is not very professional. This must be stopped.
Most of them will just ignore you when there’s less guests around, but if there are too many guests around, only then will they perform their duties and show hospitality.
I've stayed at many 4–5 star hotels; this was my worst 4-star experience. I would not mind if the property were in bad condition—you could have saved the reputation by being kind and warm to your guests. Instead, the negative energy made the experience even worse. Wish I'd trusted those bad reviews.
To management: Retrain your old employees. The new hires remember what hospitality means; your tenured staff don't.
Thanks to ground floor staff, guards, security dogs, housekeepers, trainees/new hires, and kitchen crew—you saved this stay from being a total loss. Hope that 3rd floor reception team learns basic courtesy and hospitality from you.
AAkhil GargI had a fantastic stay at Berjaya Makati. The location is unbeatable right in the heart of the business district, with Greenbelt and Glorietta malls just a short walk away for shopping and dining. The room was clean, spacious, and the bed was incredibly comfortable. What really stood out was the staff; they were friendly, professional, and went out of their way to accommodate my early check-in request. The pool area is a nice oasis after a long day of meetings. Highly recommended for both business and leisure travelers!”
ผผู้เข้าพักI used to booked other hotel like gemstones.this is my 1st time here..unlike with the other hotel the room has no mirror even in the CR, there is no coffee mug..no oven..no toiletries
HHumphreySUIทำเลที่ตั้งดีเยี่ยม ใกล้ SM Aura, High Street หรือ Uptown เดินไปมาสะดวกมาก! สำนักงานตรวจคนเข้าเมืองก็อยู่ในอาคารสำนักงาน SM Aura ด้วย พนักงานบอกว่าถ้าเลือกพักคนเดียวจะได้เตียงควีนไซส์ แต่ถ้าเลือกพักสองคนจะได้เตียงเดี่ยวและเตียงคู่ ดังนั้นครั้งหน้าเลือกพักคนเดียวจะประหยัดเงินได้! ห้องพักดีมาก มีสิ่งอำนวยความสะดวกครบครัน แต่เครื่องปรับอากาศอาจจะเสียงดังไปหน่อย แต่ก็ไม่ได้รบกวนฉันมากนัก