โรงแรมที่มีสระว่ายน้ำในนอร์ทไรน์-เวสต์ฟาเลีย เยอรมนี

Mein Aufenthalt im Hotel in Köln war leider enttäuschend. Schon bei der Buchung hatte ich um einen frühen Check-in ab 12 Uhr gebeten und dies wurde mir auch telefonisch zugesichert vom Hotel selber. Ich hatte sogar darauf hingewiesen, dass ich andernfalls stornieren würde, falls ein früher Check-in nicht möglich sei. Man hatte mir zugesichert, entweder ab 12 Uhr ein Zimmer zu bekommen oder den Spa-Bereich ohne Probleme nutzen zu dürfen. Als ich dann vor Ort ankam, war mein Zimmer jedoch noch nicht fertig. Der Spa-Bereich wurde mir erst widerwillig zur Verfügung gestellt, nachdem ich auf die telefonische Zusicherung verwiesen hatte. Am Nachmittag, als ich endlich mein Zimmer beziehen konnte, stellte sich heraus, dass es nicht den gewünschten Standards entsprach: Es war ein behindertengerechtes Zimmer mit einer Durchgangstür, durch die ich sämtliche Geräusche der Nachbarn hören konnte. Die Rezeption konnte oder wollte keine Abhilfe schaffen man verdrehte nur die Augen und verwies auf das System ,das System war den ganzen Tag über ausgefallen, was zu weiteren Verzögerungen führte für sämtliche Besucher. Erst am Abend erhielt ich schließlich ein ruhiges Zimmer, sodass ich meinen Aufenthalt noch genießen konnte. Insgesamt war der Aufenthalt von mangelnder Organisation und unzureichendem Service geprägt. Für einen entspannten Aufenthalt ist dieses Hotel leider nicht zu empfehlen.

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The room was nice and clean however, there is no fridge in the room. The aircon was not working, when we tried to call the reception multiple times to help us fix the issue but no one pick up even though we called multiple times. The parking lot is at the mainbuilding and we stayed in the other building which is across the street and doesn't have the reception desk. It says there is parking provided but you still have to pay 23 euro for 24 hours. In the end they waived this for us since the aircon didn't work and they didn't fix it. The coffee provided was nice. The hotel is quite in the night but during the day there was some construction noice since there are some renovations going on around in the area.

It’s a lovely and convenient hotel. With everything located nearby, it allows visitors to easily get around the city and all the popular spots. It is especially just a short walk away from the new market and all the neighbouring restaurants, bars, and it is connected to the famous Cologne Cathedral and train stations. In a word, I am very satisfied with my three - day stay.

普通經濟形酒店，途經此地簡單住一晚地理位置優越，距離科隆大教堂很近，地下停車場比較大，電梯可以直達酒店和客房，房間設施很一般，沒有瓶裝水提供，浴室門很難關閉，玻璃窗口衹有上方1米多高，還有下方一米多是牆體，顯示在房裡很壓抑。 入住時覺得這酒店這麼普通，覺得早餐選擇肯定少，第二天到E樓餐廳後意外收穫，早餐還算不錯，牛角包很香脆，還有姜和檸檬可以自己切，做薑茶或者檸檬茶。

Great service and hospitality, especially for the night reception Mr. Sami & Mr. kaebish keaghis who works in the day sorry if i spell ur name wrong and ofcourse the housekeeping for keeping the room so clean! Definitely a recomendation for friends & family only one woman from restaurant breakfast in morning who checks in the guest and took our payme u maybe can use a smile next time!

Mercure Duisburg is quite a good hotel. Especially for the price we paid for 4 people. The sleeper couch was comfortable for the kids and the bed for us was nice. We also really enjoyed the breakfast (although we missed the bacon…). The swimming pool was actually nice. The kids enjoyed it a lot. The location is absolutely perfect. The main shopping street is behind the hotel on a couple of minutes walking distance. We enjoyed the Christmas market and the kids had KFC. There are nice shops as well. Parking was very reasonable. 12 euros for 24 hours.  Some constructive feedback: - the pillows are surprisingly flat. They didn’t have extra pillows left, other guests also asked for them. Might be good to change the pillows. Pillows are not that expensive nowadays, so Accor, please upgrade there.  - there is only 1 lift. That was quite uncomfortable because the staff also uses the lift, especially also housekeeping with the carts. So sometimes it’s either you wait or you take the stairs.  - the carpet could be changed. It’s clean, but looks old and worn out. They put up a funny poster, so that makes it a little better. But still, hopefully for the next renovation, please take that up as well.  - the TV mainly had German channels. The news channels were also in English. The smart tv’s unfortunately didn’t have apps on like Netflix or Prime, etc. so I could log in with my own account. Neither was there a way to screen mirror my phone. So when the kids were sleeping I ended up watching a movie on my phone… Some minor things, but we do recommend the hotel. If you have a bigger budget, you can find a more luxurious hotel I’m sure. We would come back again.

門口的樹特別美，金黃色的海洋。酒店在山上，離市中心兩三公里左右，開着車一路走在金黃色樹葉包圍着的盤山小路上酒店，感覺特別好。房間很大，陽台的風景特別美，停車費也很便宜，好像是3歐一晚上？記不住了。不過大床房的被子是兩個非常小的被子，不知道怎麼回事，歐洲這邊除了國際五星，別的酒店的大床房都是這種被子，硬生生地把夫妻倆分開睡😂😂 不好的地方：酒店的早餐真的對東方人不友好，我一樣喜歡吃的食物都沒找到。

the location of the hotel was great as it was so close to the christmas markets and city centre and train statio. the staff were very friendly and helpful and tried to provide us with whatever we needed. however, sometimes the cleanliness of the rooms were not as consistent, but this is not a big issue since we could call them up to rectify and they were willing to do so.