A very bad experience. I hung the “Room Cleaning Requested” sign on the door, but my room wasn’t cleaned that day. The next day, there was no cleaning sign hung on the door, yet someone came in to tidy the room, but the daily necessities weren’t refilled. On the third day, I was due to check out at 12:00 noon, but at 8:00 in the morning, someone unlocked the door and tried to come in. Then at 10:00, the door was opened directly and someone entered the room, which really scared me. I couldn’t sleep the whole morning, fearing that a stranger might break in. This is the first time I’ve ever stayed in a hotel where someone repeatedly opens the door on their own.
I reported this to the front desk, and they said it might have been the cleaning staff, but I was already so frightened. This hotel made me feel very unsafe and is really not suitable for women traveling alone.
A bit outdated hotel, but very spacy rooms and cleanliness every day. Polite stuff.
Positioned in a very good neighborhood (European district) with metro line 100 m. away and
bus station connecting airport very close.
Overall a good experience!
It was a very good hotel. Good staff clean rooms and good amenities. Also bus stops are at a 2-3 min walking distance. There a restaurant near by but not many options are available. We did not try food from hotel. Even after you check out you can keep your luggage at reception and explore city without the worry of carrying your bag. Only downside is that, hotel is far from the city centre. There is a direct bus that takes you to the city centre and it takes approximately 40mins reach city centre.
Bon hôtel ! Propre. Chambre et lit confortable. Nous avons pu demander une bouilloire et laisser nos affaires à la réception avant de pouvoir accéder à la chambre 👍🏼. Seule chose à redire, le petit déjeuner n’avait rien d’extraordinaire et il y avait du monde donc l’organisation n’était pas parfaite.
Excellent à tout point de vue!
Personnel super sympa, professionnel, flexible et attentionné.
Bel aplacement avec tout à côté ( transports, restaurants, Union Européenne, Parc du Cinquantenaires et ses musées ...)
ผผู้ใช้ไม่ระบุชื่อHere are some details that the hotel could manage better:
1. Water pressure not strong enough
2. Only 4 hanger hooks on the bathroom door, not enough and far to get the clothes after shower.
3. Artist decor shelves look cool, but not practical for travellers. We need a work desk instead. The tea table is too small for two people to dine, and not even great for doing work. Socket is far, and you will need a 2-3m cable to connect your it to your laptop in the sofa area.
4. Check in process took an hour to be done, but there is no chair for the check-in costumer. The city tax was mistakenly collected. When I showed the prepaid proof, I was asked to send an email to the company to ask for file an investigation. Later in 15mins, I got immediately refund after I asked of if I should contact my travel agent. The room keycard failed to access the first room. It took the receptionists to figure out the solution and I got a new card for another room in 15mins. The efficiency was very low and not smooth at all.
5. We went back to the room after feeling cold stepping out of the hotel around 10am. Later found out two housekeepers started to vacuum the floor and clear the bathroom. We wanted to change our clothes and use the toilet, but they don’t understand. The lady went in and out the bathroom showing impatience and long face. We felt disrupting their work, and we could only get changed in front of the housekeepers in the living room and excuse the lady to let us use the toilet.
6. I once swam in a pool with more than 20 people. It was super crowded. What’s the point of making appointment of using the pool?
Besides of the aforementioned, there are still something I like.
+ There are not many hotels offer pool in Brussels. This hotel has a cool pool on the rooftop with sun baths on each side, and wonderful city view in the both sides of terrace. The pool design is great.
+ Check in place is in the 2nd floor, bigger than in the lobby of the building. The bar, waiting area and 4 check-in desks are connected in the same area.
+Quick lift - It will bring you directly to the floor you press for
+The basic room is very spacious and cosy. I enjoyed my stay here. Very quiet all day.
ผผู้เข้าพักใกล้กับแกรนด์เพลสในกรุงบรัสเซลส์มาก โรงแรมที่สวยงามมาก! ตรงสถานีรถไฟกลางเพียงเดินออกไป เรานั่งรถไฟจากสถานีปารีสไปยังสถานี Midi ซึ่งเป็นสถานี South คุณสามารถนั่งรถไฟฟรีจากสถานี South ไปยังสถานี Central และคุณจะอยู่ในโรงแรมเมื่อออกจากโรงแรม
MMT-RexIt is a very nice hotel in a very nice location.
The rooftop bar is lovely.
Unfortunately for the price we paid we were sad that we had numerous issues with our room, Bath & sink plugs both broken & tv not working.