The hotel is fairly centrally located (about a 15 minute walk), but at the same time in a quiet area. The room was huge, for lack of a better term - it's basically a lounge, a twin room and a double room. Not sure if that's actually the room I booked or an upgrade. At any rate, it was clean and had all the necessary amenities. The outer design is also very nice. There's also afternoon tea for free from 15:30 till 16:30. The price is not particularly low, but all things considered it's value for money (only 25-30% more expensive than a private room in a hostel), especially if more than one person is staying. All in all, a great option, if your budget allows it.
GGarth McMillanI thoroughly enjoyed my 2 nights stay. Friendly staff, nice warm clean unit with a great outlook. Bed was comfortable which isn't always the case in a Motel . A garage for my car below my unit was very handy
ผผู้เข้าพักI am writing to formally express my profound disappointment and dissatisfaction with the service provided by the Crowne Plaza hotel in Christchurch, New Zealand. My booking was for 5 rooms to accommodate a group of 9 family and friends, including young children and elderly members.
Understanding that our group had specific needs, I proactively contacted the hotel in advance via email to politely request the possibility of an early check-in.
The hotel’s response was both disappointing and unreasonable. They stated that an early check-in was not possible and suggested that if we wanted rooms available upon our arrival, we should book and pay for an additional night for the previous day. This response felt exploitative, implying that rooms were available but only for an additional charge, rather than as a gesture of goodwill or customer care.
Accepting this, we adjusted our plans and arrived at the hotel after 3:00 PM, the official check-in time. To our great frustration, none of our five rooms were ready. The first room was only made available at 3:30 PM, and the last room was not provided until 4:30 PM—a full 90 minutes after the guaranteed check-in time. This caused significant inconvenience, discomfort, and stress for our group, especially given the presence of young children and elderly individuals who were tired after travel.
As a loyal customer of the IHG brand who has stayed at their properties across Asia, I have always trusted their standards of hospitality. Unfortunately, this experience at the Crowne Plaza Christchurch represents the worst service I have ever encountered from IHG. The combination of an unaccommodating and profit-driven response to a reasonable request, followed by a failure to meet even the basic check-in commitment, reflects poorly on both the hotel and Trip.com as the booking agent.
ผผู้เข้าพักFantastic city location, great little studio apartment. Clean, spacious rooms, lifts were always available. Convenient cafe located in foyer. Only issue is with their lack of parking space. It was a game of musical chairs whenever we returned back to our apartment day or night. Although we paid and were allotted a car park space, inevitably it was occupied by another car. Throughout our stay I went to the front reception to request our parking space be made available as we had paid for it. Almost all staff were exceptional with communication, including friendly cleaning staff. There was only one reception person who was non communicative and showed little interest. We insured we spoke to the others who were happy to engage and answer questions when they arose, to insure we had a great stay.
VVTEOKevin and June are friendly and approachable. The rooms are provided with the basic amemities. The location is convenient since we are driving. The only drawback is our rooms are on the upper level and there is no elevator.