It was a stopover stay at Mercure Berua for us this trip. We were impressed by the spacious and grand lobby. Service at the front desk was quick and welcoming. The staff at the restaurant were also very helpful with the recommendation. My room was nice and clean and smelled fresh. The location is about 20min from the airport and you can arrange a transfer at a fee. Didn't get to use the facilities this time. Highly recommended this hotel.
Houskeeping bagus. Pelayanan ramah. Tapi sayang kurang bersih. Badan gatal2 semua pulang darisana. Sabun gk ada. Pasta gigi ada cm 1 padahal per kamar utk 2 org. Sdh pesen via aplikasi yg connecting room terus konfirmasi via wa katanya sdh oke. Sekalinya pas nyampe hotel, katanya full.
Mau protes tapi sdh jauh2 datang. Mau pindah hotel jg gk bs sdh bayar gk bs refund.
I stayed at Whiz Prime Hotel Balikpapan for a business trip and booked a room without breakfast.
The check-in process was smooth and hassle-free. However, when I first tried to enter the room, the key card did not work and required a reset. Fortunately, the hotel staff responded quickly and resolved the issue promptly, so it did not significantly affect my stay.
The hotel is located in an urban area, which is very convenient. At night, it is easy to find food as there are many street food vendors and various meal options right across the hotel.
The check-out process was also efficient and assisted by friendly staff.
Overall, the hotel is comfortable for business travel, with responsive service and a location that makes it easy to find meals in the evening.
aku pesan kamar no smoking. namun kamar nya ngak ada karena habis...
kita tau kamar di rawat 2x agar tidak bauk rokok.
namun karena 1 lantai khusus kamar perokok.
ac nya bauk rokok..
malam ac saya matikan karena bila ac nya hidup. kamar bauk asap rokok.
2 malam saya tak bisa tidur. karena di berikan kamar smoking.
mau pindah kamar no smoking hanya ada tipe atas.
dan harus tambah 300rb/malam.
makasih.
A good location, excellent amenities and service and high standard of cleanliness. Great Value for money. Minor issues include no charging point for the electric kettle at the site of its use, but it can be easily taken to another point. Also there is no low-voltage charger in the toilet. The existing one is a standard 5 ampere point. Overall excellent
The location convenient: in downtown Berau (Jl. S.A. Maulana No.21, Bugis, Kec. Tj. Redeb) which means easy access to restaurants / city centre. 
• Friendly staff
• Good amenities with flat-screen TV, coffee/tea maker, WiFi, a rooftop bar/lounge with views, free airport shuttle
ผผู้ใช้ไม่ระบุชื่อPertama kali ajak keluarga buat liburan, dapat rekomendasi juga dari teman teman, jadinya pesan hotel ini, sayangnya letak lumayan jauh ya dari pusat kota, jadi ya mau apa apa.pesan via online, tapi untuk kebersihan dan sarapan nya dijamin tidak mengecewakan, hanya saja ada beberapa miskomunikasi misal keberadaan kamar yg saya pesan beda lantai, dan fasilitas kolam renang yg ”katanya” hanya bisa digunakan jika kita memakai pakaian renang, *****tara yang saya lihat kemarin banyak orang tua yg mendampingi anak anaknya tanpa menggunakan pakaian renang yg semestinya, terus kalau bisa yg mengawasi di kolam lebihlah ”humanis” baik dalam bersikap dan mengarahkan, saya lebih apresiasi yg dari pintu depan seperti security, receptionis, dan karyawan lainnya yg bersikap ramah, percayalah bisnis hotel akan bangkit kembali dengan anda menerapkan layanan yg prima, terima kasih atas jamuan satu malamnya, jika nanti ada kesempatan, kami pasti akan kembali
ผผู้ใช้ไม่ระบุชื่อHotel was tired and staff are inexperienced in the hospitality industry.
Room: stayed on 8th floor. Pillows had strong sweat smell and looked like they havent been changed in a while.
Room decor was pretty basic with basic laminate flooring.
In the bathroom there was complimentary shower gel and shampoo but when the bottles were pressed, it was very watery and seemed like the staff had simply topped it up with regular water.
Room internet was also extremely poor and I gave up after half an hour of trying.
Breakfast was a big spread but not of high quality. The bubur was lumpy. Fried chicken was tasteless (possibly indicating being frozen for some time) and the chefs cooking the indomie simply threw the noodle cake into a half filled water bath and did not stir or monitor the cooking resulting in half cooked indomie.
Breakfast section also smelled like a massive cigarette factory as there were smoking sections.
Upside: Great location as part of a mall development.
There is a comfortable lounge in the lobby conducive to meetings and afternoon catchups.
Staff at the lobby lounge were very pleasant and efficient and went out of their way to clear our cups quickly and take new orders. Always smiling.
This hotel is a very stark contrast to the mercure semarang where we spent the previous night.
RRonald RamakersCompared to other hotels in Balikpapan, Ibis is very affordable.
Nevertheless, this hotel offers good amenities, such as a nice, clean room with a comfortable bed. However, the shower cabin is too small. You can barely move around in it. I also miss a refrigerator.
The Indonesian breakfast is excellent.
Many Westerners stay in this hotel, but strangely enough, the breakfast is geared exclusively towards Indonesians. For Westerners, there's only cheap white bread with sweeteners like jam and chocolate spread. I miss good-quality wheat bread, rolls, cheese, and sliced meat.
Strangely enough, the hotel isn't geared towards Western tourists at all. FO doesn't know where to rent motor cycles and they don't have any information about tourist attractions.
They foist overpriced excursions with a guide and car on every tourist.
Dear Ibis personnel, please understand that many Western tourists want to rent motor cycles and find their way to excursions via Google Maps.
In short, Ibis management, do some research on Western tourists, provide brochures with excursions to FO, and make sure FO has information about motor cycles and car rentals.
In summary, Ibis is a fine hotel for a reasonable price, but unfortunately not sufficiently focused on Western tourists.
ผผู้ใช้ไม่ระบุชื่อI stayed at Whiz Prime Hotel Balikpapan for a business trip and booked a room without breakfast.
The check-in process was smooth and hassle-free. However, when I first tried to enter the room, the key card did not work and required a reset. Fortunately, the hotel staff responded quickly and resolved the issue promptly, so it did not significantly affect my stay.
The hotel is located in an urban area, which is very convenient. At night, it is easy to find food as there are many street food vendors and various meal options right across the hotel.
The check-out process was also efficient and assisted by friendly staff.
Overall, the hotel is comfortable for business travel, with responsive service and a location that makes it easy to find meals in the evening.
ผผู้เข้าพักSo farr so good untuk menginap.. ************* pesan trip.com dapat harga promo.. lebih rekomen pesan di trip.con dari pada aplikasi lain nya☺️☺️☺️☺️
ผผู้เข้าพักRoom is very spacious and very clean. The employee is extremely friendly and very nice. The breakfast buffet also consists of many different food.