@@travel_with_the_sunVery chaotic and confusing check-in process. Arrived before check-in and got registered, just needed to get my key at check-in time. So far so good. At check-in time I am directed to an iPad terminal to register with with my name and my booking number from the accommodation, not then one on the booking portal, which I've no clue which it is. After me struggling to look-up this number out of countless CRM-emails I received from the Hostel the friendly staff member, looked up my name in the guest list, went back to the receptionist desk to check my check-in amd got my key card to my room.
Arrived in the room it didn't matched with the category and pictures I booked. Went back down to the reception, who fixed it. All this took a lot of time and not to mention all the Welcoming and Info-e-mails you receive from Maverick's at any occasion of the ”customer journey” process.
To the management and marketing folks there: Keep your check-in process simple. Your visitors are offered to pre-check-in online or at an iPad terminal in the lobby, just to end up queuing again at the reception to identify yourself again, pay the tourist tax or get their key card. It's nonsense. Have a vending machine spitting out the keycard for those cases. Just keep the regular check-in process as anywhere else directly at the reception with showing your passport etc... Stop these insane amount of email at every step of the customer journey, no-one needs this ot also makes it difficult to find one's relevant booking information.
Let's come to the positive part.
Staff is friendly and helpful.
My room was very nice, clean and comfortable, it was a good deal to. Good internet. The kitchen is great, well equipped and a nice place to connect with people. Free coffee and tea, also a water dispenser in the lobby - great!
There are many free activities organized by the hostel, we had a wine tasting for free and it was nice to talk to other guest there. Location is central, where you'll find all you need, even mini marts open 24/7. Free locker before and after check-in.
ผผู้ใช้ไม่ระบุชื่อMy recent stay at Bristol Budapest Hotel was an excellent experience from start to finish; I wouldn’t hesitate to recommend it to anyone visiting Budapest.
I arrived at around 02:00, and despite the late hour, check-in was completely seamless. The staff were clearly expecting me; this made the whole process quick and effortless; exactly what you want after a long journey.
The room itself was immaculately clean and very well presented. I appreciated the small touches; like the fridge stocked with a bottle of water, which can be replenished simply by taking it down to reception. The bed was very comfortable, with soft, high-quality linen that made for a great night’s sleep. There was also a good tea and coffee setup in the room; a welcome addition.
Even though my room faced the street, I slept with the window open and wasn’t disturbed by noise at all; something that really stood out. The bathroom was spacious enough, with plenty of clean towels and some lovely complimentary toiletries.
At one point I needed an iron and ironing board; reception provided both immediately without any fuss; which summed up the efficiency of the service throughout my stay.
Breakfast was a real highlight. I had seen some mixed reviews beforehand, but I genuinely don’t understand why. The selection was extensive; covering both continental and hot options. Everything was beautifully presented, tasted great, and was constantly replenished and well maintained. It was easily one of the best parts of my stay.
What truly sets this hotel apart, though, is the staff. Every single person I encountered was friendly, helpful, and welcoming; always with a smile. That level of hospitality made a big difference.
Overall, this is a solid and reliable option for anyone visiting Budapest; I would absolutely stay here again and highly recommend it.
SS RoseI’m waited for the day that hotel opens, we been few times before cake shop dwonsters were we had dessert very delicious. I’m travelling often Budapest
Location: far from city centre but close to airport
Hotel New designed spacious room
Room nicely decorated with lovely bathroom 👍
Bed to firm and not to comfy but is my personal preference
What I really don’t like tramway just side on building and u feel like shaking room and very nosy 🙁
I’m booked hotel one night and came from Istanbul
I has early flights but tyred so I know I’m gonna arrive around one hour before my chek in
Called reception 6am she not happy request earlier check in if that possible then she sad 20 euro to get in hour early ! Ok 👍
I’m arrived 2.45 so don’t need it I just decided wait until 15.00
Sitting opposite reception she don’t say even hi 👋 🥲 or how can I help
Being honest not friendly start
I’m asked mini bar has water ?
Yes we have
I’m going room there is no still water
Calling receptionist there is no water, she said are you sure ? 😂 yes I’m positive I see there no water
Can u pls send me ?
Yes I’m gonna bring up
20 min later I got still water
21.00 I got hungry so I’m decided to try Italian restaurant dwonsters instead delivery
I’m regretting 😕 I’m just ordered carbonara what is terrible and of course I’m agen waited water to restaurant as well 20 min
Breakfast simple Butik hotel style
Norbert only person who has been helping and asked chefs made omelet for me , no halal option , everything pork , no many options for kids as well
All together nice hotel good for staying close to airports hope the working staff get more better attitude
Restaurants I’m not recommending
10/6 for me
One night is okay but I’m not gonna book back anytime soon 🔜 hope future more improvement comes
ผผู้เข้าพักGreat hotel . Conveniently located to town, parliament,Danube,etc . Staff very pleasant . Air conditioning good , breakfast good and not any queues . It was 29 degrees while there and we were glad to get back to air conditioned room .