"Quite possibly one of the best places I have stayed at. Clean and modern rooms, air conditioning was on and the location was really convenient. But the best thing was the customer service. Dani went above and beyond to ensure a comfortable stay, the man needs a raise. Would definitely be staying here when I’m back in Zagreb."
"Badly maintained hotel with visibly old furnishings and with things falling apart ( see photos). Check in took a long time with only one staff able to perform check in spite of other available staff at the front desks. Phone in room was not functional on the first day so had to go down to front to desk to ask for help who redirected me back to the room again to call another number that also doesn’t work. Super unhelpful. Was expecting more from a Sheraton hotel. Plus points are - good location, indoor heated pool and good sized gym but also poorly maintained and rather dirty."
"The hotel is at this little quiet corner which is also good since we had to open the window at night (aircon is centralised and it’s still “winter” despite in spring). We were given level 6 which is the highest floor so it helped with the quietness. The breakfast spread was amazing, lots of cheeses and cured meat. The cooked vegetables are the best, though it can get a little oily. It’s a convenient location to walk around the city, and visit the parks and museum. There are good food options around as well. However, we were there during Easter so most of the places are close but there was a pizza place within 6 mins walk which is open during Easter. Lots of supermarkets around, so it’s easy to get snacks and fruits."
"The hotel itself is nice, but the room was very dirty. And I’m not talking about minor surface dirt - it was clear that proper cleaning had not been done for a long time. There were layers of dust, a dirty carpet, stained doors, etc.
We also booked parking, but no one explained where exactly we should go or how to enter. When we called the hotel from the parking area, no one opened the gate. We had to go to the hotel in person and ask again.
These are things hotel staff should explain proactively and clearly, rather than guests having to chase this information themselves. Overall, the hotel itself is not bad, but the dirt and the passivity of the staff completely spoil the experience."
ผผู้เข้าพักNice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.
ผผู้เข้าพักClose to the bus station and great staff. We arrived early for check in and they gave us an available room as we were tired from our journey and the hotel wasn’t fully booked. Good breakfast too. We enjoyed our time in Croatia.
ผผู้เข้าพักBadly maintained hotel with visibly old furnishings and with things falling apart ( see photos). Check in took a long time with only one staff able to perform check in spite of other available staff at the front desks. Phone in room was not functional on the first day so had to go down to front to desk to ask for help who redirected me back to the room again to call another number that also doesn’t work. Super unhelpful. Was expecting more from a Sheraton hotel. Plus points are - good location, indoor heated pool and good sized gym but also poorly maintained and rather dirty.
TThanis T.The hotel is clean and basic amenities are provided. Reasonable with the price. Since I rely a lot on walking, the location is neither good nor bad. It was 2.5 km from the city center but since it is spring, the walk is really enjoyable.
RRayyan.NQuite possibly one of the best places I have stayed at. Clean and modern rooms, air conditioning was on and the location was really convenient. But the best thing was the customer service. Dani went above and beyond to ensure a comfortable stay, the man needs a raise. Would definitely be staying here when I’m back in Zagreb.
YyingjiemeowThe hotel is at this little quiet corner which is also good since we had to open the window at night (aircon is centralised and it’s still “winter” despite in spring). We were given level 6 which is the highest floor so it helped with the quietness. The breakfast spread was amazing, lots of cheeses and cured meat. The cooked vegetables are the best, though it can get a little oily. It’s a convenient location to walk around the city, and visit the parks and museum. There are good food options around as well. However, we were there during Easter so most of the places are close but there was a pizza place within 6 mins walk which is open during Easter. Lots of supermarkets around, so it’s easy to get snacks and fruits.