It’s a really nice hotel. The breakfast is great. However the location is a little bit awkward. Really far away from the metro and the bus is not reliable.
If you are using uber to get around the city. It should be all right.
The district of the hotel is okay. Sometimes you feel sketchy when you walk alone, but if you choose the different route with more people. It feels all right.
Overall a nice trip, and a pretty fancy hotel for the price. I would consider it more like a 4**** hotel than a 5 star, personally.
highlights:
- beautiful lobby and view from our room of the mountains, beach, etc.
- kind people at the desk and otherwise. very safe inside even though neighborhood is a bit sketchy at times.
- great bed, windows, bathtub, etc..
- affordable as an american for level of service.
- spa and rooftop restaurant are amazing. gym is great too!
dealbreakers: (may stop me from booking next time)
- wifi was basically broken the entire time in our room, and in the hotel at times. less than 10mbits, and no signal in most of our room. front desk said several times they'd fix but I don't think they have the ability to actually fix it. many other people had this issue as well. at a 5* hotel, this should not be happening. major issue, had to do meetings in the lobby to get it to function at all.
- breakfast is *good* but definitely caters towards a local brazilian diet (very few options for vegans). as a vegetarian, I'll just say I ate a lot of eggs and cheese. but hey, that's brazil so not digging on the hotel too much on that.
- elevator is incredibly busy, and there were times where it literally said ”not available” and we had to wait 5 minutes to actually use it.
- there are *TONS* of families with kids in and around the pool when we went. so environment was quite loud and crazy most of the time. they do timeshares so I think mostly big families frequent the hotel.
- we booked and paid extra for the *Junior Suite* (with a large living room as well as bath). the front desk gave us the *room with bath* which ended up being nice.. but is half the size, and refused to put us in the junior suite room, even after showing the reservation. this may be a Trip.com issue instead of the hotel.. but they didn't offer any compensation or flexibility for us. trip did refund us the difference in price though.
overall, its a great deal for the price, and the architecture is amazing, the room is nice, good water pressure. horrible wifi and very few vegetarian options made it difficult to recommend again, but we liked our stay nonetheless.
A área do hotel é bem agradável, com vários pontos para passar o tempo, incluindo uma piscina aquecida. O café da manhã é muito bom com uma boa variedade de opções, valendo o preço adicional cobrado. O restaurante e a loja de conveniência não apresentam muitas opções e os preços são elevados. Os quartos não parecem muito bem cuidados, alguns apresentam muito mofo, os banheiros são pequenos e se espalha muita água durante um banho. Os quartos também são muito pequenos sem estrutura para organização de bagagem e roupas, tornando desconfortáveis estadias de uma semana ou mais. Além disso, a iluminação do quarto também não é muito boa. A localização é razoável, é difícil ir para outras regiões da cidade sem uso de táxi.
Staff universally excellent. All very friendly and helpful. The rooftop pool and bar were a particular highlight. The only downside was the location. You need to take a taxi to pretty much anything other than the mall next door.
O Hotel é ótimo. Só a propaganda da TRIP, deixa muito pequena a observação que é sem café e bem grande o texto REFEIÇÕES, CAFÉ DA MANHÃ. Quem compra na pressa acaba se enganando. A Trip precisa deixar maior e mais claro quando a reserva é sem café.
ผผู้เข้าพักHotel muito bom ! , quarto tinha um pouco de po mas ta a limpo , os unicos problemas foram a janela que nao vedava a luz 100% ,por alguma razao o barulho e o checkin tardio mas fora isso foi muito boa a experiencia e voltaria ao hotel. Vista linda e cafe da manha bom (so onvestiria mais nos sucos )
BBanruochuanThis is an extremely impressive hotel i have ever experienced.
The most impressive aspect is the service and Diego is a legend! Everything you need can be solved and managed by Diego super, professionally, systematically, precisely, prompt and warmly, just like magic and miracle.
if I could score higher, I would have given triple so high as full score for Diego's service!
I am really really glad to recall the days in this hotel!!!
PPranav Patil PI recently stayed at the Hotel Itajuba in Rio and had a generally positive experience. It's a solid choice for travelers looking for a well-located, large hotel with good value.
Location: The hotel's location is one of its biggest strengths. It is very well-connected to Rio's main attractions:
· Christ the Redeemer: Approximately 6km away. A taxi costs around 20 BRL and takes about 20 minutes (Christ the Redeemer ticket 128 BRL per person).
· Sugarloaf Mountain: Approximately 7km away. A taxi costs around 20 BRL and takes about 20 minutes (Ticket for sugarloaf is 195 BRL per person).
. From Airport (GIG): About 20km away. A taxi cost me 50-60 BRL and the journey took about an hour (depending on traffic).
There are also plenty of shops and restaurants for food and essentials in the immediate vicinity.
Room & Amenities: The hotel itself is a large, 15-floor building. The rooms are adequate, clean, and provide the basic necessities. However, a notable downside for some travelers will be the lack of tea and coffee making facilities (kettle) in the room. The breakfast is available and has a decent spread, but it has significant limitations for vegetarian.
Service: A standout feature was the exceptional service from the reception staff, specifically Marcos. They were incredibly helpful, provided excellent guidance for sightseeing, and were very kind and soft-spoken. Their assistance greatly improved my stay.
Important Note for Vegetarians: Warning for vegetarian travelers: Options are extremely limited. Both the hotel breakfast and the nearby food shops offer very few vegetarian choices. I highly recommend bringing or buying your own snacks and food to ensure you have suitable meals.
Considering the cost of taxis to attractions and the overall convenience, the hotel offers good value. The helpful staff adds significant value to the experience.
Hotel Itajuba is a good, practical base for exploring Rio's famous landmarks. Its great location and wonderfully helpful staff are major positives.
DDariusz FaHotel z naciąganymi 4 gwiazdkami. Pokoje ok z dość małymi łóżkami czyste i schludne. Śniadania ok. Jedyne co może przeszkadzać to sposób dbania o czystość. Stoły przecierane są jedną chustką bez detergentu a okruchy i inne części jedzenia zrzucane na podłogę. Recepcja ogólnie jest bo jest - brak empatii i niesienia pomocy.
ผผู้เข้าพักThe location is great, however you should be aware that the you pay so much for the location and that's it. Standard double room is not spacious, with very small window. The hotel itself is far-far away from luxury, for Europe it looks like 2-3 stars, definitely not 4. The main advantage is rooftop, where you can see beautiful Copacabana beach from 14th floor. This terrace is open for every guest of hotel, even on New Year's eve for free.
The service is poor: gentlemen on reception talked indifferently, barely understanding english. They even gave us misleading information: for example, one of them told I need to get up at 7:30 sharp to give belongings for laundry (and no chance to do it in advance or later), the second was sure that we needed to pay for New Year's dinner to have access to rooftop (he didn't know the word ”terrace”, by the way). Both were wrong.
The breakfast was mediocre, with Fanta pretending to be orange juice and no vegetables at all, but with fair good cheeses and deserts though.
The service in the bar is very-very slow.
ผผู้เข้าพักLlegamos y nos dijeron que nuestra habitación estaba ocupada por un cliente Premiun, que que teníamos que esperar, llegamos a las 12, entendemos que el check-in es a las 3pm, sin embargo de tanto reclamar nos dieron la habitación a las 6pm, estando con mi familia y un viaje de mas de 10 horas, fue una muy mala experiencia, y su respuesta siempre fue hay un cliente premiun así que tienen que esperar, nunca se disculparon, una muy mala experiencia en ese aspecto
ผผู้เข้าพักApenas duas críticas. Meu quarto estava sem tv a cabo. Liguei para recepção reclamando. Informaram que iriam enviar um técnico de ti imediatamente pra resolver. Estou esperando esse técnico até hj...
Fiquei minha estadia toda sem ver tv.
A segunda é o café da manhã. Já fui em hotéis bem menores com uma qualidade incrível do serviço de café da amanhã. O hotel deixa um pouco a desejar nesse quesito.
De resto foi uma boa experiência e eu voltaria novamente.
ผผู้เข้าพักAo chegar, queriam me colocar em um quarto diferente ao contratado. Precisei provar que o quarto contratado divergia do oferecido. Para acessar ao quarto, precisava reativar o cartão-chave em cada oportunidade, tendo de recorrer a recepção do Hotel de 4-5 vezes ao dia, o que gerava perda de tempo e mal estar. Por último, o colchão era muito velho. Dava pra sentir a protuberancia das molas machucando as costas. As almofadas eram baixas e só davam 1 por hóspede. Não havia mantas extras para as noites frias. As noite de sono não eram reparadoras. Não sei como era classificado com 4 estrelas. Não voltarei.
ผผู้เข้าพักMerveilleux séjour . Sympathiques et très professionnels.
Propreté exemplaire
Petit déjeuner très copieux et varié
Produits de qualité et très diversifié , même sans gluten
ผผู้เข้าพักMy first room had the worst stains on the chair and sofa. No way should this room been allowed for check in. I booked a queen bed apartment and was moved to a. Double bed room with a view as trade. I was tired and could not be bothered to argue.
There was an apology by the checkin staff.
The breakfast is average (I came from Salvador where breakfast was amazing).
Housekeeping and services were good - all the ladies were nice and pleasant.
The bed had one pillow and the sheets had holes. There was no spare blanket in the room and the duvet provided was not the best so it got cold on a few nights and was too hot on others.
Shower facilities were good but no skin lotion in the room which was fine as I had my own.
No free water in the room only the minibar too - had to go to ibis hotel next door at like 2am to buy stuff there …both hotels are linked
Generally the stay was mediocre and the area does not have anything to do. It is ok and central for Uber which was a bonus.
Would I stay there again - hardly likely
Would I challenge that I am owed money as the room I paid for is not what I was given - may do …if I have the energy
Hopefully Novotel would reach out to me before that happens
Images below