We stayed in the Laurel wing of the hotel in a ”partial” harbour view room with a standing balcony. Although 2 small chairs could be put on the balcony to make it more user friendly there is no patio furniture. The view was very nice & the room was clean. However, the laurel wing is certainly looking it's age. Worn & damaged baseboards in the hallways, worn carpet & the decor & furniture in the rooms are outdated. Some maintenance of the lighting & drains were needed. Shower/tub was small, cramped & dark. There is a small mini fridge & a Nespresso maker (for very small cups of coffee) but no microwave. The room was supposed to have a kettle but we had to ask for one as none was in the room. Our bed was comfortable. Housekeeping is only every 2 days & we were told that when we checked in. We didn't ask for an adjoining room & weren't told we had one. We don't care for these types of rooms due to noise. And noise there was. Lots of noise. Kids running in the hallways like it was a race track, people talking loudly, slamming doors, etc. If we wanted a slightly better room with more of a harbour view or a balcony with furniture we would have had to pay substantially more money. Everything seemed to be an additional cost at this hotel. Only water from a dispenser was free. Even a piece of fruit had a cost. The restaurant looked very nice & there is a wonderful patio area attached to it. However, prices were outrageous which prevented us from eating there. A small burger with no side was $20. There is no coffee shop to get a take out coffee or small meal. There are a few food & drink items at a kiosk by the desk that you pay for. There is a pathway that you can walk to Fisherman's Wharf & also to the downtown. Both were wonderful to walk on. It is a short walk to downtown as the hotel is outside of the main part. The staff were friendly & helpful. However we were told nothing about the amenities of the hotel when we checked in such as how to connect to wifi, where the pool was, that there is a sitting area outside the conference rooms, etc. It was on our bucket list to stay at this hotel for years. We finally took a big breath & decided to pay the price which in my opinion is too high for what you get. Because of that, regretfully we won't likely return.
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