82 รีวิว
TownePlace Suites Thunder Bay
ทันเดอร์เบย์|0.44km จากThunder Bay Olivine
Stayed at this hotel and the property itself is clean, well maintained. It is the Managment which Is terrible and does not give a hoot what happens. We stayed here, many swims team for the 50th Anniversary Swim Meet at the Canada Games complex. I called ahead twice, spoke to management to kindly accommodate the swimmers bu opening the breakfast 1/2 hour earlier so they could eat before competition. After pressure on Jamie the manager she finally agreed and said she could do it. Well it did not happen so it left atleast 50 swimmers without breakfast. When asked at the front desk about it, no one had a clue what I was talking about. When you run a business, I would hope you would be communicating with your team to make your guests stay carefree and stress free. This created a lot of stress and scrambling to find swimmers food at 6:30 in the morning when we need to be at the pool at 7am. Bags were put out for contractors for food, but our swimmers had nothing. My second time staying here, the first time 4 years ago my pajamas misplaced by cleaning staff and I came back to hotel to have nothing to wear at night for the weekend. This will be my last stay here, two times issues. Next time will stay at a hotel closer to the pool that will accommodate needs of guests.
100 รีวิว