We’d give this resort a perfect score except for one
area: adequate hot water in the morning for showering. There was ZERO hot water! My husband said he’d never taken a colder shower in his life. I decided I didn’t want to wash my hair that badly and made a very quick in and out shower. I told the front desk assistant and she totally disregarded my report. On the high note, though, this was an excellent place to host the NM State Bar meeting. The food was excellent, the staff working for the food services department were professional and attentive.
The check in lady is sweet and great, the place makes you feel welcoming. We used to stay in ‘Hamxxx’ (opposite street), but find this place better.
We lived on the 3/F and near the escalator, but the bad smell of the rubbish is very strong around the escalator area, feels like in a dumpster pit. Hope management can move the super full rubbish bin away to somewhere else.
Just need a night stay for catching an early flight. The room is clean and front line lady is nice. Coffee is served in lobby. The only minor issue is the bath tub tab keeps dripping a lot of water while hving a shower so it is not a full load. According to the check in lady, armed security will be stationed at car park at night time, feel safe. Will stay again next time.
The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
The rooms are clean, it's very good for a night on a roadtrip. Also there's a complimentary breakfast that was so much better than at many hotels we've been to on this road trip, pleasant surprise!
The best part of this hotel is the staff. They are so friendly and helpful. I had a terrible time with the keys. The very first time I checked in I went to my room and came right back to the counter three times because the keys would not work. Other than being a little frustrating that was no big deal. However in my first room, the TV did not work. Also, I could never get in to the side door and always had to walk around. Was this a terrible place to stay? Noooo… but don’t expect much.