"⭐⭐⭐⭐⭐
After an extremely long family day at the Grand Canyon, we arrived at the hotel very late and completely exhausted. From the moment we walked in, the experience turned around thanks to the amazing staff.
I especially want to recognize Mona, who was absolutely incredible. She immediately made my family feel welcome and taken care of, even though it was late and we were clearly worn out from the day. Mona was kind, patient, and genuinely helpful, making sure we had everything we needed to get settled quickly and comfortably.
The hotel itself was clean, comfortable, and exactly what we needed after such a long day of travel and exploring. But it was Mona’s level of service that really stood out. People like her make a huge difference and are the reason we would absolutely stay here again.
Thank you again, Mona, for taking such great care of my family—it meant a lot after such a long day!"
"We’d give this resort a perfect score except for one
area: adequate hot water in the morning for showering. There was ZERO hot water! My husband said he’d never taken a colder shower in his life. I decided I didn’t want to wash my hair that badly and made a very quick in and out shower. I told the front desk assistant and she totally disregarded my report. On the high note, though, this was an excellent place to host the NM State Bar meeting. The food was excellent, the staff working for the food services department were professional and attentive."
"Just need a night stay for catching an early flight. The room is clean and front line lady is nice. Coffee is served in lobby. The only minor issue is the bath tub tab keeps dripping a lot of water while hving a shower so it is not a full load. According to the check in lady, armed security will be stationed at car park at night time, feel safe. Will stay again next time."
Good location and nice roof bar with great staff and drinks. Unfortunately, the room was not up to the standard the hotel claims and the TV's network connection did not work.
Did not stay at the hotel. Learned at check in that they do not serve Albuquerque residents. I was upset to find out this information after I had made the reservation and driven to the hotel. The clerk was kind enough to cancel the reservation that was made through a third party app.