โรงแรมที่มีสระว่ายน้ำในทบิลิซี

Lovely hotel, but charged twice — still waiting for a refund Labirint Pool is a lovely hotel. It was comfortable, and I really enjoyed the property itself. Unfortunately, an unresolved double payment has overshadowed my entire stay. I stayed from September 22 to 24, but my Trip.com booking showed October 22–24. I had already paid USD 94 through Trip.com. The owner, Zaza, told me there was a problem with the booking dates and asked me to contact support to change them. I spent around three hours dealing with support and trying to resolve the booking issue instead of enjoying my holiday. Despite my existing payment, the owner insisted that I pay again. I felt pressured into transferring an additional GEL 250 to a Georgian bank card — approximately the same amount as my original payment. I have completed all the refund requests and followed every instruction Trip.com provided. Yet I have received no refund from Trip.com, and Zaza has not returned the additional payment either. This is completely unacceptable. I paid twice for one stay, and I am still spending my time chasing my own money. This has caused financial hardship and unnecessary stress. I am asking Trip.com and Zaza to resolve this immediately, coordinate with each other, and refund the duplicate payment. I should not have to keep submitting requests and repeatedly asking for my money back. The hotel itself was excellent, but the handling of this payment issue and the lack of a refund have been deeply disappointing. Please return the duplicate payment promptly and bring this exhausting situation to an end.

Отель в общем понравился ,но точно на 5 звезд не тянет,хорошая 4,точно не больше . Интерьер необычный ,но комфортный. Номера стандартные очень маленькие,вещи в чемодане хранить не получится ,места чтобы его разложить просто отсутствует . Все принадлежности были в достатке . Персонал отзывчивый и приятный . Завтрак не очень изобильный ,но зато меняется практически каждый день. Что абсолютно расстроило ,это «бассейн»!!!!! Кто планирует отдых с детьми или просто поплавать ,точно НЕТ! Просто большое джакузи,вода по колено максимум !!! фото с сайта не соответствует,вначале было жуткое разочарование ,были мысли уехать ,но деньги были уже невозвратные. Это прям очень сильно обломало ,тк отдых планировался и для детей тоже .

Amazing hotel had a great time here sauna and pool were superb thanks to the staff for everything!

Stays at 3rd floor with a good view on the mountains. But to see the greatest view better go by stairs, not elevator. Truly attentive, friendly, and helpful staff that can help you anytime. The great recreational facilities listed on the website are all available and in good working order. The restaurant deserves special attention. We tried a variety of dishes during our stay. Georgian cuisine is simply delicious. I highly recommend trying the cream soups and khinkali. I’d like to add that the cheese pancakes were delicious, but I would have liked to have them—and the various breakfast options—served earlier; I missed having breakfast served early. I’d also like to see a map or at least a bus schedule with the routes. That was definitely missing, and it wasn’t always easy to figure it out on my own using the apps. And there are also lots of different birds in the area. I wasn’t able to do it on this trip, but maybe someone else will be lucky enough to wait for them and feed them by hand. I wish this wonderful place and the people who work here all the best and continued success.

Ithink the hotel was nice and clean but they didn’t provide all the toiletries every day. For a 5 star hotel I was expecting to get body cream and it didn’t work like that. I had to ask every day

Пишу отзыв с опозданием, была вначале июля и осталась очень довольна! Несмотря на то, что еще частично завершились работы по ремонту, мне это ни капли не помешало. Сотрудники позаботились, чтобы небыло слышно ни звуков ни запахов. Апгрейдили мне номер с террасой. Очень очень вкусные завтраки! Вежливый и отзывчивый персонал 🫶🏽 хочу поблагодарить за гостеприимство!

Great stay overall. The room was clean and comfortable, and the receptionist on 21feb were polite and helpful. Others Staff service was acceptable, though not particularly attentive . I found the staff to be less friendly than expected. There was little interaction, and even basic greetings in the morning were missing, which made the atmosphere feel less welcoming.

В проживании были и плюсы и минусы. Плюсы: Красивый интерьер Чисто и хорошо убирались каждый день Есть все необходимые принадлежности: тапочки, халаты, шампуни, щетки и т.д. Просторный номер Много вешалок и шкафов для вещей Отличный бассейн, сауна, тренажерный зал с большим выбором тренажеров и оборудования В номере климат контроль Минусы: Далеко от всех достопримечательностей, на горе Вид из окна был на помойку Перед отелем стройка, поэтому красивого вида нет нигде Во второй день не поставили воду в номер, а персонал сказал пить из-под крана. Но на следующий день они исправились Телефон в номере не работает (кнопка вызова ресепшен), приходилось ходить на ресепшен по любым вопросам Мало кто из персонала говорит на русском, но и на английском они видимо плохо понимают, так как несколько раз давали ложную информацию. В целом отель норм, если вы на машине, и если снимать за те деньги, что я снимала (~100$ в сутки за номер с двумя спальнями).

Hotel itself was fine along with the breakfast. The spa was amazing, but I had 2 big problems with the hotel which is service and cleaning: 1. Cleaning: Rooms were not cleaned 3/12 days of the trip where we had to request multiple times those days to clean and sometimes it wasn't even cleaned properly as the room had multiple dead bugs on the floor, especially under the nightstands. 2. Service: The day I checked out my gold bracelet went missing after the cleaning that morning (my friend stayed an extra day). I dug through trash outside after a long battle for them to take me there. We searched the whole room, I spoke to cleaning and more. As I left (15) I spoke to front desk. On 16&17th I emailed. On 18&19th I called. On the 19th I was finally helped and told that he will finally ask around and email me back. It took 5 attempts for them to start bothering and it has ruined the experience for me. If you go really take care of your belongings, but the location is great and so is the pool.

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