"Новый, стильный отель в Тбилиси. Интересная планировка, отель располагается в здании бывшего телеграфа. Удобные кровати и очень вкусный завтрак. Единственное столы общие. Хорошая косметика в номере, весь Стафф отлично говорит по английски. Еда в room service тоже отличная."
"Exellent accommodations. Very friendly and professional staff. Modern rooms. Solid breakfast. Lovely pool. Remote from the center of TBS is the only disadvantage but taxi is so cheap you won't even notice. Recommended."
"Ithink the hotel was nice and clean but they didn’t provide all the toiletries every day. For a 5 star hotel I was expecting to get body cream and it didn’t work like that. I had to ask every day"
"The level of this hotel is extremely high.
Honestly, I was very surprised.
If I had to mention one thing, I would like to see a bit more creativity in the breakfast menu.
The cleanliness and service standards are absolutely top-notch."
"The hotel itself and its amenities are nice. The swimming pools (indoor and outdoor) look pretty good and the lobby is very clean and stylish. The bar at the swimming pool and on the first floor is pretty nice, cocktails were amazing although little pricey.
However, the service was questionable. First of all, the restaurant on the first floor: waiting time for food - 1h(!), we had to go for lunch to nearby hotel (shoutout to Golden Tulip rooftop restaurant). Secondly, the staff forgot to put mini kits in our room (soap/lotion/razors/cotton pads/shower caps/etc). Thirdly, we went to the pool at 9:30am, there weren’t enough pool towels for 6 people. And lastly the room service was outrageously slow at night. Nobody picked the phone for 15 min. straight, we had to call the reception and guest service. After they took our order, it was another 45-50 minutes before our food came (it wasn’t much just tea and some cheese pie).
Overall, the hotel is ok, but service needs improving. I visited a few Marriott hotels (participant of Marriott Bonvoy program), this one looks like Sheraton, but doesn’t feel like it."