"One of the best hotels we've ever stayed. It was fully renovated with the best materials, good smell everywhere in the hotel. The breakfast was fantastic. The pool and spa was unbelievably great and everything was on the room and free. We really enjoyed and our everlasting option for hotels in every city would be swissotel."
"The hotel itself and its amenities are nice. The swimming pools (indoor and outdoor) look pretty good and the lobby is very clean and stylish. The bar at the swimming pool and on the first floor is pretty nice, cocktails were amazing although little pricey.
However, the service was questionable. First of all, the restaurant on the first floor: waiting time for food - 1h(!), we had to go for lunch to nearby hotel (shoutout to Golden Tulip rooftop restaurant). Secondly, the staff forgot to put mini kits in our room (soap/lotion/razors/cotton pads/shower caps/etc). Thirdly, we went to the pool at 9:30am, there weren’t enough pool towels for 6 people. And lastly the room service was outrageously slow at night. Nobody picked the phone for 15 min. straight, we had to call the reception and guest service. After they took our order, it was another 45-50 minutes before our food came (it wasn’t much just tea and some cheese pie).
Overall, the hotel is ok, but service needs improving. I visited a few Marriott hotels (participant of Marriott Bonvoy program), this one looks like Sheraton, but doesn’t feel like it."
"Ithink the hotel was nice and clean but they didn’t provide all the toiletries every day. For a 5 star hotel I was expecting to get body cream and it didn’t work like that. I had to ask every day"
"Great stay overall. The room was clean and comfortable, and the receptionist on 21feb were polite and helpful. Others Staff service was acceptable, though not particularly attentive . I found the staff to be less friendly than expected. There was little interaction, and even basic greetings in the morning were missing, which made the atmosphere feel less welcoming."
"Location is great, however if you wish to use outdoor spa and winning pool note that it's seasonal, no information during the booking or on hotel website, kids were sad"
"Локация супер, очень удобное расположение. Хороший, большой номер, есть и косметический набор, и для шитья, и кофе машина, очень удобно. На стенах, ковре и сантехнике царапины и следы, наволочка была с пятном.
На просьбу принести утюг и гладильную доску их принесли, но состояние оставляет желать лучшего.
Завтраки очень вкусные и есть что выбрать"