"Staff is very grumpy. They gave us a wheelchair accessible room that did not match the category I paid for. When I asked to be moved I was told the hotel is sold out you cannot be moved. They room had no decoration, no sofa, barely an chair, you could hear the traffic, the AC was loud and the curtain let the light in from 5 AM. And because that wasn't enough they did not have breakfast available in the regular breakfast room because of a wedding. We had Pré paid €50 a night for breakfast. The staff did not care. They really spoiled our enjoyment of Tbilissi. The Stamba hotel seemed a lot better. We will stay there next time."
"Превосходно было все! Начиная от персонала, заканчивая местоположением отеля и вкуснейшей едой ❤️ Обязательно вернусь именно сюда ! В отеле поздравили с Днём Рождения, были очень внимательны к нам и учли все пожелания! Спасибо ☺️"
"The hotel itself and its amenities are nice. The swimming pools (indoor and outdoor) look pretty good and the lobby is very clean and stylish. The bar at the swimming pool and on the first floor is pretty nice, cocktails were amazing although little pricey.
However, the service was questionable. First of all, the restaurant on the first floor: waiting time for food - 1h(!), we had to go for lunch to nearby hotel (shoutout to Golden Tulip rooftop restaurant). Secondly, the staff forgot to put mini kits in our room (soap/lotion/razors/cotton pads/shower caps/etc). Thirdly, we went to the pool at 9:30am, there weren’t enough pool towels for 6 people. And lastly the room service was outrageously slow at night. Nobody picked the phone for 15 min. straight, we had to call the reception and guest service. After they took our order, it was another 45-50 minutes before our food came (it wasn’t much just tea and some cheese pie).
Overall, the hotel is ok, but service needs improving. I visited a few Marriott hotels (participant of Marriott Bonvoy program), this one looks like Sheraton, but doesn’t feel like it."
"Location is great, however if you wish to use outdoor spa and winning pool note that it's seasonal, no information during the booking or on hotel website, kids were sad"