ผผู้เข้าพักL’équipe est superbe, souriante et très chaleureuse. Au petit soin avec l’ensemble de ses clients.
L’hôtel quand à lui est très atypique, bien entrentenu et très beau. Il n’est pas loin des restaurants et boutiques. Pour se rendre à la plage plusieurs moyens : taxi, vélo ou bien en scooter (les agences de locations sont nombreuses à côté de l’hôtel).
Le roof top est paisible avec sa piscine bien exposée, le personnel du bar très poli et attentionné.
Les chambres sont très propres avec une belle salle de bain et 2 ballons. Le lit est suspendu mais on peut demander à ce qu’il soit fixé pour ceux que ça dérange.
Nous avons passé un superbe séjour dans cet hôtel et nous le recommandons vivement voyageurs en visite à Tulum.
ผผู้เข้าพักExcelente servicio todo el personal muy amable instalaciones de primera habitación grandes y cómodas comida buen sabor lugar muy seguro muy recomendable
ผผู้เข้าพักHad a great time, has a little gym which was a nice surprise, and a little kids play area on the beach. Service was excellent, highly recommend Wiliam our server at breakfast
BBeta0415Excellent room and surroundings. The balcony is spacious and directly facing a sunset. There are two restraunts and two public pools for amenities. Great staff, great food, great facility. The hotel is bigger than it looks. Good price overall, though the beech might be a little far for people who didnt rent bikes/cars.
VVugarWhen i made reservations trip.com charged while reservation.
When i checked in they asked for credit card deposit and they blocked approximately 600 usd .After hours again they charged full payment which i was paid to Trip.com already .when i called them they told me they did the recieved payment from trip.com.
So after some hour they called said sorry we did wrong while you check out we will return money.
It is about 1 week i am still waiting money to be returned to my credit card which was charged without my permission.By the way they wasn’t blocked anount they just charged 3700$ .About the rooms i never suggested bungoliw tents.insects everywhere ….
CCARESSEAshleiBeautiful hotel!! Spent an amazing week in a villa with my husband and we will never forget it. Our room was leaking a bit with the rain. Overall a wonderful experience. The museum was beautiful and the other location was well worth the drive to visit if you have a car.