We arrived around 23:00 hrs. (due to flight delays otherwise planned 20:00 hrs.). On arrival there was a receptionist called ”Vladimir” who checked us in & provided the room. When we went up to the room A/C did not work more than a few seconds, no telephone in the room to inform, so my husband went down (a long way) & informed him. He came to the room & tried & put it on & it worked again for few mts. while he was there, so he said it is working & left the room. But, it stopped again just after he left! My husband went down again & told him....what he has told my husband was he cant help & we have to sleep without A/C until next day until he find a technician during the day time!!! My husband told him it is very warm for us (coming from Denmark) we can’t sleep without A/C, that is why we paid for a A/C room! He said he called his boss & he told the same!!!! We were very shocked to hear, both the Receptionist & his boss have the same mentality when serving guests! Then my husband had told him we will bring our baggage down, stay at the Reception & call Police! Then he said, he found a room in another block, so he given direction to go to an entire different building.....we now walked to that place with our baggage alone much after midnight without any help from the Reception! There was a man sitting at the reception in that building, but he was mostly like a watchman! When we went there found that room A/C was dead, then found out remote control has not even have batteries, so we complained to that watchman! Then he came & check, he called Vladimir & informed A/C is dead, even no batteries in the Remote! Watchman was asked to come & get some batteries, when watchman went there no new batteries at the Reception, but he got some old batteries! Somehow A/C worked a bit, then stopped again after a few seconds….We informed Watchman again….this is around now 02:00 am, we haven’t had even our dinner! We told him you fix A/C issue & we have to go out & grab something to eat (luckily in that area there were lots of small take away/snacks places were available until late, so we grabbed Pizzas. When we returned, Watchman said the cables in the A/C were disconnected but now they were fixed! So, it worked finally but with lots of noises which we realized we had to live with them!!!! Then while we were sleeping we noticed so much of noise (talking, screaming, running up & down, music, doors opening & closing, etc.) on all the corridors throughout night, and then continued whole time until morning & beyond….then we found out the block where we were transferred was purely reserved for some 200+ teenagers looks like a high school group from Italy/Spain who behaved nothing uncontrollable children – Sadly, unprofessional reception couldn’t think the difference between 200+ teenagers & a descent couple who want to have a relaxed holiday…how on the earth he put us in the middle of 200+ teenagers!!!! In 1 room there were around 4-5 beds/students which we see when thei
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