"This is my third stay here. The location is great. Its own section of the beach is always clean and you can find fishes swimming. The service is very nice. Love it !"
"We had an excellent experience at Sina suites. Great customer service at reception. Abigail was incredibly helpful and enthusiastically answered our questions about how to make the most of our experience in Cancun. The location is a 5 minute walk from the main road where you can either walk to the hotel zone or take a bus. The area is full of coconut trees and other plants which makes the area feel like a sanctuary. Of course, there are a few bugs outside and the occasional one that may get in. Sometimes you’ll also see some lizards in the area too which is cool. The food is more reasonably priced compared to other options in the hotel zone as well."
"Rating: 10/10
Excellent all-inclusive resort in Cancun with outstanding service.
We arrived early in the morning, and the staff kindly allowed us to use the buffet right away, which was a very nice and welcoming touch. Throughout our stay, the staff was always friendly, polite, and helpful.
Our room was cleaned very well every day, and everything was kept neat and comfortable.
On the day of departure, even though check-out was at 11 AM, they allowed us to stay on the property until 6 PM and kept our all-inclusive bracelets, so we could continue enjoying food, drinks, and the facilities. That was truly amazing service.
The hotel also has great restaurants on the property, with plenty of delicious options.
Overall, a fantastic experience — relaxing, well-organized, and great value for money. We would gladly come back again."
"This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves."
"I had a very pleasant stay at the Ibis Hotel in Cancún. The property is clean, comfortable, and offers great value for money. The rooms are simple but modern and well-maintained — exactly what you need for a short stay.
The staff were friendly and helpful throughout my visit, always ready to assist with any questions. The location is excellent, right next to a Walmart Express and within walking distance of restaurants, cafés, and transport connections. It’s also convenient for joining local tours and excursions.
Breakfast was good, with a nice variety of options to start the day. The hotel feels safe and organized, and everything worked smoothly from check-in to check-out.
Overall, a reliable and comfortable place to stay in Cancún — I would definitely recommend it for travelers looking for good value, cleanliness, and convenience."
"The hotel was fantastic. We got a free upgrade to a family suite room which was really nice! We only spent 2 days there but I thought everything was good. The hotel seems like it’s been there quite a while and it’s not particularly modern, but they maintain it really well. For that area the price and quality it’s definitely worth a stay!"
"I highly recommend Oleo Cancun. We had a fantastic time from start to finish. The hotel is not big but rather medium but is the ideal size if you prefer to stay away from those massive resorts that feel more like malls than hotels. However our room was quite spacious with lot of storages and a beautifull view, The staff was extremely friendly and not pushy at all, which was greatly appreciated.
The food from our all-inclusive package was delicious, with a variety of restaurants and buffets to choose from. They offered a range of international, Mexican, and Asian cuisines, with plenty of options for meat, vegetables, fruits, and cakes.
The hotel is quite peaceful at night, which is nice if you're not looking for a party hotel. The staff was attentive and remembered us, making us feel valued. Our room was clean, and they always tried to accommodate our needs. We paid a small fee for a late departure, which gave us continued access to the facilities and food for a very good deal, perfectly matching our evening flight schedule.
I would definitely come back and recommend this place. The location is very convenient for the airport and is situated on the *****."
"The hotel is close to restaurants, entertainment, and shops. Staff are very friendly. Guess room is spacious and clean, although the bathroom fixtures are a little outdated. The ocean is clear and calm. They will offer guests free breakfast and spas after check-in, in turn to attend a time-share presentation. After we politely but firmly declined the offer; they did not push again through our stay."