We were staying at this hotel as a part of a dance weekend at the Cole Center. When we arrived, we were dismayed to see that half of the exterior of the building was under construction, with scaffolding and plastic sheeting everywhere. This was never mentioned on their website and never mentioned when I talked to their front desk staff earlier in the same week as our stay. The lobby had a small sign stating “pardon our dust during the construction.” This was more than just “dust,” half of exterior of building was being reconstructed which including windows being taken out. When we arrived at our room, we realized that our room was one of rooms with exterior views being blocked by a scaffold and plastic sheeting, again this was never stated by the front desk when we checked in. Another oddity, I was charged for the entire hotel room on my credit card about a week and a half before our stay. When I called to inquire about why I was charged the entire amount 11 days before our stay, I was told “it’s because this upcoming week is a high volume weekend with the dance competition and we wanted to ensure your room was reserved.” In other words, they wanted to make sure I wasn’t going to back out once I find out more details about their hotel - shady! The inside of the hotel is nice and tidy and the bathroom of the room had nice complimentary bath products, but that’s about the extent of what I can say that was good. After we returned to the hotel for turning in around 9 pm, we very quickly learned that the road noise around this hotel is absolutely awful because it is at the intersection of Highway 74 and Highway 220 (73). Coupled with this, the bed was one of the most uncomfortable bed I’ve ever slept on at a hotel. Due to these factors, we decided to move our next dance weekend reservations to a better hotel in a less noisy area that is not undergoing construction.
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