"I found the hotel to be dated. The food was really good the waiters in the restaurant were really nice. The view was amazing.
However I forgot my glasses in the hotel. Sent an email and I eventually got a reply saying that they did not find my watch. I did not say I lost a watch. I still haven’t heard back since. Very disappointing."
"The hotel was fantastic. We got a free upgrade to a family suite room which was really nice! We only spent 2 days there but I thought everything was good. The hotel seems like it’s been there quite a while and it’s not particularly modern, but they maintain it really well. For that area the price and quality it’s definitely worth a stay!"
"I loved it was great for one night had a lot of fun. I liked the other places around the area but this was a bargain price. Good if you like it lowkey and the morning buffet and that is pretty good but more variety would have been good but I’m not picky. I think it shares a beach with temptation. I saw a bit of adults only things but I did go for a scroll so probably my only fault haha but just saying if you have kids keep them close."
"Rating: 10/10
Excellent all-inclusive resort in Cancun with outstanding service.
We arrived early in the morning, and the staff kindly allowed us to use the buffet right away, which was a very nice and welcoming touch. Throughout our stay, the staff was always friendly, polite, and helpful.
Our room was cleaned very well every day, and everything was kept neat and comfortable.
On the day of departure, even though check-out was at 11 AM, they allowed us to stay on the property until 6 PM and kept our all-inclusive bracelets, so we could continue enjoying food, drinks, and the facilities. That was truly amazing service.
The hotel also has great restaurants on the property, with plenty of delicious options.
Overall, a fantastic experience — relaxing, well-organized, and great value for money. We would gladly come back again."
"El hotel cubre las necesidades en lo que a un resort se refiere. Esta bien ubicado y cuenta con playa propia, si bien no dispone de servicio de traslado al aeropuerto según como se indicaba en l oferta."
"Sono stato due volte in questo resort hotel.. in bassa stagione avevo pagato intorno 150$ a notte.. qui a dicembre troppo tipo 450$ a notte.. comunque hotel pazzesco! Posizione perfetta perché davanti La Isla mall.. camere spaziose e pulite.. personale gentile.. i cocktail in piscina e il mangiare secondo me prezzi altini.. anche la spa ha prezzi alti.. comunque sta cosa che sei in Messico e hanno prezzi tipo in Europa non la capisco"
"This hotel was NOT a good choice. It was pleasantly quiet only because it only offered a place to sleep. There was nothing there except a bar and a small pool. We had to go to the adjoining hotel to eat or for any entertainment. We paid for a premier ocean front room and were told that Trip.com sold us a reservation for a room that was not available. We were put in a room overlooking the parking lot, street, and lagoon. They later moved us to another room considered “ocean view” that has a window overlooking the water. The bathroom was so small that there was no room on the tiny vanity to put anything so there was a small ladder in-the corner to put our toiletries on. There was only one lightbulb in the bathroom …in the ceiling. Even though the hotel photos showed a makeup mirror and large vanity with a shelf, we did not have either. The unlighted shower had no shelf and had a shower curtain that did not contain the water so the bathmat and floor were always wet. We had to go over to a window to have any light. There was a small useless desk in the room with no lamp or plug.
The bathrooms in the llobby or around the pool were always dirty with un flushed toilets and wet floors. Several times there was no toilet paper, except on the floor.
The food choices were very limited. We could only go to the a la carte restaurants 3 times … all other meals had to be in the buffet which was in the other hotel. The food there was always cold and worse than fast food…. Probably the worst food we’d had in Mexico in the last 20 yrs of coming here. Looked the same every day. You had to give the hostess your room number and wait to be seated. I guess they wanted to make sure you only came in one time. At one point, after the hostess seated us in the buffet area, a manager came over to our table to tell my husband that we were in the wrong place and needed to move! Not sure why that happened and we were NOT happy about the scene that was created. I found the hostess and told her what occurred . She got the manager and I asked her why she singled us out about where we were sitting. She had no explanation !
The whole experience at this hotel was unpleasant. I would NOT recommend it to anyone . There are much nicer places in Csncun with much better food and accommodations."