"The customer service is simply great. *********** advertised an City view room and I paid for a city view but Booking instead sent them a reservation for a regular room. They immediately changed my room and promised to follow up with Booking on the mishap. It was a smooth experience with a quick solution. The location is great and in the middle of all the action and you can really feel like a local. The staff were friendly and the room was clean. Definitely amazing here again."