The positives exceed any negatives. I will tell you everything bad that I can think about this hotel, and that is only because the list of positives would take far too long. Main reception; team are friendly and helpful. But we did report 3x times the same broken glass (a lot of glass on the floor) between the two pool areas, it did not get cleared away until the afternoon of the following day. It’s a large hotel (no lifts to the rooms), some rooms have very nice views and some not so nice, some are close to the entertainment (loud) and other have peace and quiet. I think the location of your room will have an impact of your experience. There's always somewhere to get something to eat or drink between 07:30 and 24:00 Food: The majority of the food was the same every day, with some changes, it was good enough, nothing to get excited about, like other we ate out a few times. Christmas dinner was disappointing, we should have eaten out on that day. Drinks: basic but good enough selection, most drinks are self-service. The only problem we had is when Juan (extremely rood at times) and the other young male bar staff would favour the Italian ladies, making it difficult to get served at certain time. Rooms: Everything was nicely cleaned every day, the furniture seems to be a bit dated, nothing was broken/dirty/bad enough that would be worthy of a complaint, it was nice to have towels and a mini fridge. The cleaner did leave our patio door open Every-day after we had closed it with the lock/catch, very strange. Swimming Pools; in need or some repair work, but it was excellent just what we needed (towels at €1.50 a day), plenty of space with a lot of choices for sunbeds, but this may have been down to the majority of the hotel staff and guests fell ill during our stay, some went to Hospital, no one knew why, some of the cleaning ladies started wearing gloves and masks. Only the main pool (chlorinated water) was heated (apx 25 degree), the kids pools (salt water) with slides not heated was far too cold, we did not see anyone use the kids pool, such a shame as we and other really wanting too. Sauna: only open 16:00 - 19:00 on Tuesdays + Thursdays + Sundays Didn’t work out to be the best time of day for us, such a shame as I really wanted too. Entertainment/Animation staff (Hotel, Alpitour, TUI) was excellent, made us feel like their friends, we joined in whenever possible. Between them, they speak most European languages. 10:00 - 12:00 Morning entertainment 14:00 - 16:00 Afternoon entertainment 21:30 - 22:00 Mini disco 22:00 - 23:00 Evening entertainment Everything was aimed towards New-Year, a lot more could have been done over Christmas. Location; is perfect with lots of choices for shopping, dining out or visiting beaches; The Canary Islands have a high crime rate during peak seasons, do not bring you expensive jewellery on Holiday and always take a TAXI after dark, TAXI's are cheap here and stay away from (don’t speak to) street-seller they ge
