My flight got delayed, so I arrived late to the hostel around 2 AM on the night of March the 10th ”My reservation was from the 9th, so no problem” I seemed to wake up the receptionist who suddenly got busy on phone but had done the check in procedures, I reconfirmed it's a bottom bunk bed ”due to a medical condition, I can't climb” he said Yes Yes.. My room is on the 5th floor, I was fine and asked if there's a lift, he said Yes Yes ”basically was busy on phone and didn't even listen to what I was saying” I went up ”no lift btw but it was okay” to find the bed assigned is on top, and there was only one person in the room! I went down again asking if I can take the vacant bottom bed, then he got mad!! No you can't, wait for my colleague in the morning to see if he can move you. I asked if I can stay at the reception till then, but no it's closed... So I will just stay here in front of the Reception desk I replied. I affirmed I had my request delivered for a bottom bed, there was only one person in the room, so why can't I just get any?! He got very mad; started to call me crazy, and then shifted to the ”I don't speak English” and saying Me NO ME NO ME NO... He then approached very very close waiving threatening with his finger ”saying we are not discriminating you”!!! What? Who said discrimination?!! Then, I started to film his attitude with my cell phone right away as it was that close it gets physical.. He panicked when I started to film and called the police on me and asked me to go spend the night in the kitchen!!! Unluckily for him, I can understand French pretty well but I only speak English... He asked the police to come because I was making a fuss and a scandal. The police arrived like 30 mins later, while me shaking and waiting in front of the desk as he vanished when I started to film. Very Unluckily for him, the police was very supportive to me and they spoke English... When I told them the whole story; they asked him to return my money as long as they didn't adhere to my request for bottom bed, it's a medical condition but he was so rude to them as well saying, It's not his problem! He refused to refund saying tomorrow in the afternoon I come back to his colleagues be refunded. The police stayed with me till I booked another hotel for the night and THEY SAID IT'S NOT THE FIRST TIME THEY RECEIVE COMPLAINTS ABOUT THE SAME PERSON but they can't file a case against him since it didn't get physical. While booking an alternative accommodation at 3 AM outside in the street, he called me in to give my money back!! This is a story I wanted to share, a story of lying, aggressive, and rude receptionist. Ah, and to the police; he stated that there's someone taking the bottom bed... While the key of the bottom bed was actually left on the check out tray!!! If you want ur days ruined and both yours physical and psychological health abused and tortured go to this place and deal with this man in particular. I dare their management
ดี
65 รีวิว