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Imperial Palace Hotel
3.4/553 รีวิว
I’m going to start with the positives as there were some. The Hotel from the outside and the reception area is absolutely beautiful. The rooms were small but adequate considering you only sleep in there. The entertainment staff were hard working and very nice and always got a smile on their face. The one person that’s sticks out on reception was Stella a definite asset to the hotel, it was my daughter’s birthday whilst we were there and she organised a birthday cake for her. Housekeepers very friendly. The beach was minutes away and had a boardwalk so good for pushchairs, wheelchairs etc. There was also towels to rent. One thing is a must is bug spray lots of little thing’s waiting to have a nibble. I enjoyed the snack bar food for lunch, nice salads and loads of fresh fruit. I must say the man who cooks the fresh bread downstairs was so happy and always had a smile on his face. I’ve decided to list the negatives. 1) there was one man on reception who was incredibly rude, regarding towels and pool hire. 2) the maintenance man shouted at us to get our sunbeds off the grass 3) Bedrooms and showers were never cleaned properly. Some days random black long hairs appeared in the bathroom and shower and I’m blonde so who knows. 4) Showers some days they worked perfectly but must say most days they trickled out and was cold. 5) Food in the restaurants were never hot, I’m a vegetarian and lived on salads for 2 weeks as there was labels telling us what the food was but no idea if it was vegetarian or not. 6) Toilets in the public areas were smelly Now for my biggest gripe my Grandson was served alcohol not for himself but nevertheless they still served him even though he had a child’s wrist band on. NOW FOR MY BIGGEST COMPLAINT My daughter took her 4 year old to the kids club and I arrived to pick her up and basically just took her. The staff didn’t check who I was and basically it was chaos the staff seemed more interested in hugging the children and not watching the others. How this hotel is a 4 Star hotel is beyond me, I certainly will not be recommending it and will never return.

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