KkuritsynОтличный небольшой отельчик у метро Авлабари, супер доброжелательный персонал. Небольшая заминка произошла с ранним заселением (счет выставили уже выставили после заселения), но отель решил вопрос в нашу пользу, не взяв ни копейки. Советую уточнять данный вопрос «на берегу», дабы всем не было неловко. Отелю и персоналу - твердые 10 из 10! Завтраки вкусные, даже разнообразием некоторым отличаются, изо дня в день не одно и то же, что редкость! Желаю удачи отелю!
ผผู้เข้าพักGreat hotel and helpful staff. I had spent 30 minutes at reception before coming to my room, sorting out the next day’s trip, with the staff who was especially helpful. After that, I came upstairs, changed clothes, and was finally ready to rest. Shortly after, I was asked to come back down just to pay for and collect my laundry (express service to which I had to call and followup for). I was extremely tired and not feeling well, so I asked 3–4 times if they could make an exception and bring it upstairs. They refused, saying it’s hotel policy that all payments must be made at reception, a ridiculous policy for a hotel of this standard. Ironically, the same night we ordered food to the room, and they brought a card machine upstairs and took payment on the spot. I had actually planned to rebook this hotel but I decided against it solely because of this inconvenient and inconsistent policy.
PPavelНеплохой отель для остановки на один-два дня максимум. Находится далековато от центра, но достаточно чисто и хороший бассейн, что очень приятно. Завтра достаточно ограниченный, но наесться можно.
ผผู้ใช้ไม่ระบุชื่อThe hotel itself and its amenities are nice. The swimming pools (indoor and outdoor) look pretty good and the lobby is very clean and stylish. The bar at the swimming pool and on the first floor is pretty nice, cocktails were amazing although little pricey.
However, the service was questionable. First of all, the restaurant on the first floor: waiting time for food - 1h(!), we had to go for lunch to nearby hotel (shoutout to Golden Tulip rooftop restaurant). Secondly, the staff forgot to put mini kits in our room (soap/lotion/razors/cotton pads/shower caps/etc). Thirdly, we went to the pool at 9:30am, there weren’t enough pool towels for 6 people. And lastly the room service was outrageously slow at night. Nobody picked the phone for 15 min. straight, we had to call the reception and guest service. After they took our order, it was another 45-50 minutes before our food came (it wasn’t much just tea and some cheese pie).
Overall, the hotel is ok, but service needs improving. I visited a few Marriott hotels (participant of Marriott Bonvoy program), this one looks like Sheraton, but doesn’t feel like it.