101 รีวิว
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Milan Stazione Centrale มิลาน|0.29km จากBBS Super market
I am a Titanium Elite Marriott member so I am very familiar with the brand. The fact this is considered in Marriott’s ‘Luxury Collection’ is an insult to all travelers. I expected a Luxury Collection Hotel to fit somewhere between a JW Marriott and the Ritz. This certainly did not. Every single JW Marriott that I have stayed at beats this place. Most Marriotts I have stayed at beat this place (at a much lower price point). Let’s start with all that went wrong. * Check in. We arrived a little after 2pm and check in is 3pm. Normally at a hotel this large, we have no issues checking in early, but fair enough. It wasn’t 3pm. We decided to go to the bar and the reception desk said they would call when our room was ready. Well, they didn’t. At 3:15, I went back to reception to check us in. Next issue was our room. * We entered our floor (3) from the elevator, and we walked into a heatwave. No A/C in the hallways FYI, but it’s just a short walk to our room, right? And then we got to our room… 80 degrees. Black out curtains pulled shut like we were in a dungeon. I did not open them because I did not want the heat from the sun. We lowered our thermostat to 68 degrees to see if it was our room that had an issue. However, as you can see from the picture in this review, the down arrow has been used much more excessively than the up arrow so we assumed based on the heat and the curtains being drawn that no one had recently been in our room because why on earth would it be 80 degrees if someone was staying here? So why could we not check in early? Not sure. * Then there was the bathroom. No fan in the bathroom and no AC vent. So either you showered with the bathroom door closed, and felt like you were stepping into a sauna after getting out of the shower. Or you kept the bathroom door wide open during the shower and you then raised the temp of the room by 3 degrees post shower. Pick your poison. The lowest our thermostat ever got was 74 degrees when we woke up in the morning pre shower. It would quickly rise to 77 post shower. We skipped housekeeping after day 1, see details below regarding why, and in doing that kept our curtains closed like we were in a dungeon and even after doing that, both days we returned, the temp was 77 degrees. See picture. * Safe issue: the morning after our first night, we had a 7AM train to catch so we were up early. As we were leaving to catch our train, we were going to stow some items in the safe. The safe did not work. See picture. I believe this means the safe needs to be serviced. Had a bellman or anyone actually shown us our room when our bags were delivered, we might have seen this upon first seeing our room, but we received no such orientation. Quite a different version of Luxury here. Clearly they don’t check the safes regularly or this would have been seen prior to our arrival. Now under a time constraint with the train, we took our valuables in a tote bag with us. That was not convenient. We went downstairs to rec
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