Just returned from a two day-stay in April 2024. I was very surprised by my experience given the positive reviews on TripAdvisor My issues are the following: -Long walk from self park, including several sets of stairs with no help with baggage all the way up to the room -Two one hour ”Walk-the-Ducks” shows each day, lobby and bar packed with 100's of people for both sessions, elevators blocked so you cannot get you to room, inconvenience and most likely a fire violation. Clearly a public show and the hotel lets this happen, while causing massive inconvenience for guests, the show could be five minutes long and could be managed without much guest inconvenience, most ***** attendees spend nothing at the hotel, management needs to focus on guests and not the non-paying public, who go to a free show, twice a day, and not a good one. -Half the bank of elevators did non work during my trip, long waits for elevators, stops on every floor as people push in, lots of conventions going on, packing the bar, and causing a 30 minute wait for a drink -Ice Machines broken on my floor, bar then refused to give be a bucket of ice -No fridge in room, no wine glasses or cork screw opener -Breakfast coffee shop often had 15/20 in line, not enough service staff -No greeter taking names at restaurant when you arrive, long waits despite restaurant being 50% empty, clear lack of staffing -Stale food being serviced at coffee shop, sandwiches and muffins I will say that the hotel staff seems to know there are problems and do offer discounts and credits, if asked, however, I would much rather have good service and working equipment, than credits
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