"İlk kez bir Four Seasons Hotel'de oda servisi için sipariş dışında odaya teslimat ücreti alındığını gördüm. Çok saçma ve mantık dışı bir uygulama. Ek olarak kahvaltıdaki çöreklerin bazılarının aşırı bayat olması da çok şaşırttı. Daha önce hiç bir Four Seasons Hotel konaklamamda böyle şeylerle karşılaşmadım."
"Отель великолепен,но до реконструкции в номерах было тише.Теперь в номер ведет не звукоизолирующая дверь (виден свет под дверью из коридора),когда гости в коридоре разговаривают,либо когда катят багаж или тележки сервисных служб,то в номере их слышно.Это единственный существенный недостаток отеля."
"This hotel is very unique, with each floor featuring its own distinctive design. The rooms are spacious and comfortable. It was the first time I've stayed in a room with a projector instead of a traditional TV, which was an interesting and fun experience. The hotel is conveniently located, just a 5-minute walk from the nearest metro station and about 5 minutes from a supermarket behind the hotel. The staff were friendly, welcoming, and polite. The breakfast offered a great variety of choices and everything tasted excellent. It was probably the best hotel breakfast I've had outside Northern Europe. One thing to be aware of is that the rooms are not very soundproof. I could almost hear my neighbor taking a shower! XD It would also have been nice to have a refrigerator in the room for storing drinks and snacks. That said, these are only minor drawbacks. I would definitely recommend this hotel to anyone who prefers staying outside the city center. It's an excellent option with easy access to the metro, which takes you to the city center in about 20 minutes."
"The location of the hotel is excellent and very convenient for exploring Madrid. Check-in was swift and efficient, with great service from Daniel, which set a positive tone upon arrival. Check-out was also smooth and well handled.
The breakfast area and service were good but could use some improvement, both in organization and attentiveness.
Concierge service was good.
All front desk staff, bellboys, and door staff were excellent.
Unfortunately, the overall experience was significantly impacted by the condition of the room/bathroom. Housekeeping services and room cleanliness were extremely poor, to the point that it ruined what could have otherwise been a pleasant stay. Cleanliness is a top priority for me and my family and one of the main reasons we choose 5-star hotels, and in this regard, the hotel fell far short of expectations.
This was particularly disappointing given that we had communicated with the hotel prior to check-in, yet the issue was not addressed despite the repeated and daily requests!
I will not go into details nor post pictures out of respect, and just I hope that the hotel will pay attention to this.
While some departments clearly made an effort, the lack of basic room cleanliness overshadowed those positives and ultimately defined the experience."
"The hotel is located in the heart of the city. A bit hard to find the hotel parking lot but it is okay. The hotel room is nice size even for a standard room. The staff is friendly and helpful. Worth to stay and will definitely come back."