When I checked in initially everything was lovely. They charged me $80 for an extra person in the room. The view was lovely and I was upgraded as a Marriot gold Member. The next day was not so lovely. I told them I would like to extend and was told I had to do that through Booking. What? Ok. So I rebooked with Booking and I guess they didn’t get the information. I showed them the reservation and that I paid. They called me incessantly and were rude as hell even though they had my Amex on file. It was ridiculous so I checked out and went to Le Meridian. So much better. Stay there. It is even connected to the airport. They have several restaurants and the staff is amazing. The view was lovely at the Ritz though.
Incredible service throughout the entire stay. The Deluxe King Room that I stayed in was even larger than I expected. The staff were always on hand to help with any requests that I had and my sessions at the Iridium Spa were second to none. One of the best hotels I've stayed it & well deserving of its 5-star rating.
If we consider Egyptian standards, this hotel in Cairo is probably one of the best. If we refer to the European standards of 5-star Kempinski hotels, there would be a lot to correct. From the fact that the staff should respects privacy (they just walk into the room, while I were naked going to shower and then leave, without apologizing and laughing loudly), to the fact that there is a glass screen in the shower (same in 3 different rooms) leaking water, floods the bathroom or, say, the security service harassing you at 2 in the morning because of a ”suspicious” item in the suitcase, although the same thing was in the suitcase of the previous two arrivals and no one paid attention (it was a steam iron). In general, the staff is forced to be polite and they are very slow. Just a very kind restaurant receptionist and one nice waiter in Osman restaurant. I believe that this is the maximum that Kempinski manages to achieve in terms of its own standards considering the mentality of Egypt.
If you ever get the privilege to stay at the four seasons DO IT! THEY ARE NOTHING SHORT OF AMAZING! I haven't checked in to my hotel because I was in luxor all day and I messaged them through their app to see about room service being there before I make it in. They delivered my meal already as I said it was okay knowing time wise I would be in late and assume that service ends at some point of the evening. I've only had lunch today I haven't been in a bed in the last 48hours, they set ny room up and delivered my food with out me checking in! Theyer amazing they set my spa time for tomorrow evening as well. They also able to offer massage in your room, their guest services is top notch. It's pricey but they absolutely take care if you! I've been to the one in Maui as well, absolutely not disappointed!