"Let’s start from the front desk. The staff are very friendly and very helpful especially Mr. Ahmad and Nadeem they were so nice and helpful. The room was spacious and clean. Breakfast was great.
Housekeeping supervisor Mr. Mohammad was very understandable of the guests’ needs, and the young guy at the housekeeping NoorEdeen was professional.
Overall the hotel and the staff offered amazing hospitality, service and a great stay."
"การบริการที่ดีที่สุดทั้งในด้านความรวดเร็วในการตอบสนองต่อคำขอใด ๆ นอกเหนือจากความสะอาดและความใส่ใจในการบริการตลอดจนการต้อนรับที่ดีโดยเฉพาะจากพี่โมฮับในแผนกแผนกต้อนรับ พนักงานทุกคน มีลักษณะที่เป็นมืออาชีพและซับซ้อนในการติดต่อ มี ไม่ต้องสงสัยเลยว่า Four Seasons Nile Plaza เป็นหนึ่งในโรงแรมที่ดีที่สุดในไคโร"
"If you ever get the privilege to stay at the four seasons DO IT! THEY ARE NOTHING SHORT OF AMAZING! I haven't checked in to my hotel because I was in luxor all day and I messaged them through their app to see about room service being there before I make it in. They delivered my meal already as I said it was okay knowing time wise I would be in late and assume that service ends at some point of the evening. I've only had lunch today I haven't been in a bed in the last 48hours, they set ny room up and delivered my food with out me checking in! Theyer amazing they set my spa time for tomorrow evening as well. They also able to offer massage in your room, their guest services is top notch. It's pricey but they absolutely take care if you! I've been to the one in Maui as well, absolutely not disappointed!"
"The hotel is new + clean + modern and super close to the airport. And we love the breakfast!
Small touches like a Xiaomi scale and ready-to-use adapters made it easy. And with our late check-in, they prepared the room perfectly — they did turndown service.
酒店很新~干净又现代,离机场超级近,早餐也很不错的。小米体重秤和装好的转换插头这些小细节很贴心。我们checkin很晚,但房间已经备好了夜床服务,谢谢~"
"If we consider Egyptian standards, this hotel in Cairo is probably one of the best. If we refer to the European standards of 5-star Kempinski hotels, there would be a lot to correct. From the fact that the staff should respects privacy (they just walk into the room, while I were naked going to shower and then leave, without apologizing and laughing loudly), to the fact that there is a glass screen in the shower (same in 3 different rooms) leaking water, floods the bathroom or, say, the security service harassing you at 2 in the morning because of a ”suspicious” item in the suitcase, although the same thing was in the suitcase of the previous two arrivals and no one paid attention (it was a steam iron). In general, the staff is forced to be polite and they are very slow. Just a very kind restaurant receptionist and one nice waiter in Osman restaurant. I believe that this is the maximum that Kempinski manages to achieve in terms of its own standards considering the mentality of Egypt."