I feel it is important to post this review since I benefited greatly from previous reviewers in order to pick this gem of a hotel for our recent trip to London. One of the things I was drawn to initially was that payment was not due for our reservation until 3 days before arrival and that cancellation could be up to 24 hours before arrival. This was an advantage to other hotels I had been looking at before. Also, The Lincoln Suites gave a discount for extended stays, of which ours was 10 days, so any discount in London is much appreciated. Before our arrival I had several questions for the staff. Each time I emailed (I think 4 times) I received a response in less than 24 hours. We arrived on Wednesday, May 17th between 9-10 am from an overnight flight from the States and were enthusiastically welcomed by Klaudia at the front desk. She gave us an option for early check-in as a room had just been vacated and then kindly called housekeeping to quickly ready the room for us. This was unexpected but a very welcome surprise as we did not think we would get into a room early. We opted to leave our bags with reception anyway and headed off to familiarize ourselves with the area to give them the time they needed. Klaudia kindly offered to call us when the room was ready. This was a lovely thing to do and we greatly appreciated her efforts. When we came back our room was ready, and Klaudia had called us as she promised, although we did not hear the phone, our fault. We stayed in the lovely Room 311 which had a large window facing Kingsway so we had a nice view of the street but were high enough to avoid any noise issues. I believe this room is called a Kingsway Studio. Things not mentioned in the description online include: Each side of the bed had a nightstand with 3 shelves for stowing essentials, and a lamp, there was a small round dining table with 2 chairs, large built in closet (with a safe, ironing board and iron, 8 hangers and cubbies for folded items as well as 2 large top shelves to stow luggage or other large items), 1 luggage rack, a convenient side table beside the closet that we used as a drop zone for purses and day bags. Kitchen also had a sink and the fridge was larger than a normal hotel room fridge. They also provided two cold water bottles in the fridge at no charge. There was dish soap and a tea towel for washing up under the sink. Cups, glasses, bowls, cookware and cutlery were provided. The bathroom had a large shower with nice hot water supply, large sink with shelves beside and below for toiletry items. Plenty of towels were provided both in the bathroom and extras were found in the built in closet. Our bed was comfortable and noise was minimal from outside although you could occasionally hear doors of other rooms closing but it was not bothersome. HVAC worked well our entire stay. I read in advance that the rooms are only cleaned every 4th day at The Lincoln Suites and Klaudia kindly reminded us at check-in. We were on a 10 d
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